Customer Service Manager

Zeola Miller

*** **** ***** *****

Harvey, Illinois 60426

708-***-**** *****@*****.***

SUMMARY

Customer Service professional specializing in administrative support

committed to delivering high quality results with little supervision.

Seeks a position with increased responsibility and authority; Notable

skills with inpatient and outpatient records coding with ICD-9/ ICD-10

coding expertise. Familiar with commercial, private and county/state

insurance carriers

SKILLS

Microsoft office proficiency Professional and mature

Type 50 wpm Medical terminology

Insurance eligibility verification Active listening

skills

Resourceful Multi-tasking

ACCOMPLISHMENTS

Increased office organization by developing more efficient filing system;

worked with company systems and diligently complete all assigned tasks.

PROFESSIONAL EXPERIENCE

1/2014- Present Roseland Community Hospital, Chicago, Illinois

Admitting Service Representative

. Pre-admits patients by receiving bookings from physicians;

confirming admitting privileges of physicians; entering patient

information to pre-admissions database.

. Secures payments by screening insurance information; identifying

patients requiring pre-admission approvals from third-party payers;

verifying approvals; notifying patient accounts department of self-

paying admissions.

. Greets and receives patients to be admitted by conducting personal

interviews of patients or family members; Verifies patient identify

by checking identification; entering demographic and insurance

information; confirming pre-admission information; obtaining

signatures on legal consents and insurance forms; preparing and

placing identification band on patient; distributing patient

information literature.

. Serves and protects the hospital community by adhering to

professional standards, hospital policies and procedures, federal,

state, and local requirements, and local standards.

1/2011- 7/2011 Universal Family Connection, Chicago, Illinois

Facilitator/Case Manager

. Facilitated to various age groups on the importance of being educated

and preventing HIV, utilizing multiple models

. Delivery methods included demonstrations, lectures, role playing,

group discussions and individual counseling.

. Goals of intervention include reduction of risky sexual behaviors, the

reduction of sexually transmitted diseases, pregnancy, HIV knowledge,

barriers and condom attitude

06/2009 -11/ 2010 Titan Security, Chicago, Illinois

Security Officer

. Greet residents and provides general assistance to visitors,

prospective residents, and families

. Ensures safety of the residents and property by monitoring

surveillance cameras and physically checking door alarms

. Completed Daily Activity Report and visitors' sign in sheet

05/2006 - 12/2007 Universal Family Connection, Inc., Chicago, Illinois

Case Manager

. Provided comprehensive case management to CHA residents to promoted

self-sufficiency.

. Coordinated direct and indirect case management services for

education, job training, employment, youth services, substance abuse,

domestic violence and housing.

. Coordinated community services to assist residents with the transition

into new communities through food pantries and utility assistance.

01/2005 - 05/2006 Community Mental Health Council, Chicago, Illinois

Case Manager

. Provided comprehensive case management to Chicago senior residents to

promoted self-sufficiency.

. Coordinated direct and indirect case management services for in-home

care, mobile physician care, therapy and meals-on-wheels.

. Coordinated community services to assist residents with utilities,

food services and transportation.

Education

Bachelor of Arts Degree, Major: Psychology, Chicago State University,

Chicago, Illinois, May 2000

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