Customer Service Manager

Douglas Lee Lampkin

Objective

Allowing for an opportunity to demonstrate proficient organization, customer service,

communication, project management, and team leadership skills proven in 25 years of

successful employment in transportation.

Profile

Motivated, transportation business professional with a diverse and successful 25 year track

record of leadership and productivity. Talent for quickly mastering technology. Diplomatic and

tactful with professionals and non professionals at all levels. Accustomed to handling

sensitive, confidential records, and situations. Demonstrated history of producing accurate,

timely reports meeting stringent DOT rules and regulations. Flexible and versatile – able to

excel under pressure. Poised and competent with demonstrated ability to easily transcend

diverse environments. Thrive in deadline driven environments while displaying excellent

team building skills.

Skills Summary

Class A CDL Computer Savvy Front Office Operations

Report Preparation Customer Service Professional Presentations

Written Correspondence Scheduling

General Office Skills

Professional Experience

TRANSPORTATION SUPERVISOR/ DRIVER AND DISPATCHER

Prepare complex reports, ensuring full compliance with transportation agency requirements.

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Author professional correspondence to direct reports, customers, and vendors.

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Coordinate effective and efficient routes and shipments to minimize waste and increase productivity.

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Conduct small group employee sessions on proper transportation safety and ergonomic procedures.

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Coordinate Broker & driver assignments.

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Rapidly learn and master varied compliance issues.

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Proficient long distant commercial tractor trailer driver.

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Worked & received motor transport training while in the Marine Corp.

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Overseen operations and provide impeccable service while on military duty.

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12445 W. Redfield Rd. El Mirage, AZ 85335 623-***-**** *******@*****.***

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Douglas Lee Lampkin

Extensive experience with computer software such as Lotus, Microsoft Excel, Word, Office SAP, Info Tech, Strategy

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Systems, Aljex, AS 4000 & Mccleod.

Employment History

SYSCO FOODS TOLLESON, AZ

TRANSPORTATION SUPERVISOR JUNE 2012 TO AUGUST 2013

WESTERN STATES DECKING PHOENIX, AZ

TRANSPORTATION MANAGER MARCH 2012 TO MAY 2012

ACCURATE CARGO – Phoenix, AZ

Transportation Coordinator/ Class A Driver, March 2009 to MARCH 2012

EZE TRUCKING – Phoenix, AZ

Dispatcher/Flatbed Driver, August 2008 to March 2009

USF BEST WAY – Scottsdale, AZ

Dispatch Manager, May 2006 to August 2008

UNITED PARCEL SERVICE – Cincinnati, OH

Tractor Trailer Driver, October 2004 to April 2006

CONSOLIDATED FREIGHTWAYS – Chicago, IL

Dispatcher/Driver, June 2000 to October 2004

FOOT LOCKER – Cincinnati, OH

Store Manager, March 1996 to June 2000

12445 W. Redfield Rd. El Mirage, AZ 85335 623-***-**** *******@*****.***

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Douglas Lee Lampkin

Military

UNITED STATES MARINE CORP O ctober 1987 to October 1995

U.S. Marines Infantryman, Troop Leader, 1987 1990

Marine Corp Motor Transport & Inventory Supply 1990 1995

3 service medals & Good Conduct Service Award 1988 1995

Honorable Discharge

12445 W. Redfield Rd. El Mirage, AZ 85335 623-***-**** *******@*****.***

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