Customer Service Manager
Resume:
MARY A. BRUNNER
Reading, PA ****5
610-***-**** (Cell)
*****************@*****.***
SKILLS, QUALIFICATIONS AND EXPERIENCE
Good communication, telephone and customer service skills
Computer skills - data entry of information, MS Word, Internet Explorer and
Operated PCs, printers, copiers, fax machines, calculators and multi-line
phone consoles
Receptionist skills - greeted visitors, answered telephones, took accurate
messages, directed callers to the proper person or department and scheduled
appointments
Coordinated special events, booked entertainment, planned menus and
designed flyers
Possess knowledge and understanding of local social services, eligibility
and referral processes
Provided outreach to members in the community to check on their needs, and
assisted the director as needed on a daily basis
Cashier skills - processed cash and electronic transactions effectively and
balanced cash draws
Handled busy customer service desk, made bank deposits, operated state
lottery machines, operated and made minor repairs to Casio 2000 register
system, ordered store merchandise and responsible for stocking of shelves,
inventory control, and managed the store one night per week
Supervisory experience - interviewed, hired, fired, trained, scheduled and
evaluated employees
Evaluated and graded school students' job performance for work-study
program
Assisted individuals released from mental health facilities to successfully
re-integrate into the community and helped them to develop socialization
skills
Monitored activities, encouraged and assisted individuals with their ADLs,
ensured medication was taken correctly and on a timely basis, transported
to medical appointments, outside activities, grocery shopping and
maintained accurate records as required
Responsible for implementing programs and schedules for 40-50 individuals
in a vocational setting - trained and assisted individuals in work methods
to reach their full potential, recorded and entered daily production of
these employees into computer, and provided transportation to and from the
facility on a daily basis
Work well with or without supervision, able to multi-task and prioritize
workload
EXPERIENCE
AARP WorkSearch Foundation, Reading, PA 07/12 - Present
CLERICAL SUPPORT - PA CareerLink - Berks Co. (05/13 - present),
CUSTOMER SERVICE - RECEPTIONIST - Berks Encore (07/12 - 05/13)
Supportive Concepts for Families, Inc., Reading, PA 08/01 - 05/12
COMMUNITY SPECIALIST
Cambria County Association for Blind and Handicapped, Ebensburg, PA 06/92
- 08/01
FLOOR SUPERVISOR - DRIVER - ACTIVITY AIDE
Shillington IGA, Shillington, PA 08/86 - 11/90
FRONT END MANAGER
CERTIFICATIONS
Silver Career Readiness Certificate issued by Berks Co. Workforce
Investment Board - PA
CareerLink - Berks Co. - Certificate #14-1978
Applied Mathematics (Level 6 out of 7), Locating Information (Level 4 out
of 6) and Reading for Information (Level 5 out of 7).
EDUCATION
Reading Senior High, Reading, PA HIGH SCHOOL DIPLOMA
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