Manager Data

Benjamin Carnahan

720-***-**** ********.********@*****.***

SUMMARY OF QUALIFICATIONS

Results focused manager, adept at supporting cross-functional teams that have an emphasis on both

core operations and overall business growth. Core competencies include:

Project Management – Strategic Planning – Process Development – Training – Data Analytics

Business Analysis – Cross Functional Teams

CERTIFICATIONS AND TECHNICAL SKILLS

Certifications: VMware VCP - (DCV and Cloud), Certified Associate of Project Management

Software/Tools: Salesforce, HelpNow, vCloud Air, Crystal Reports, advanced Excel

PROFESSIONAL EXPERIENCE

VMware Broomfield, CO

Manager, Client Experience 2015-Current

Client Account Manager – Segment Lead 2014-2015

Supervisor – Client Experience 2014-2014

Client Success Specialist 2013-2014

Managed a team of 8 Account Managers

Received 3 formal promotions within an 18 month timespan.

Drove the achievement of 132.5% of the organizations target renewal figure for Q4’14.

Generate revenue by coaching staff on prospecting, lead development, and client engagement.

Developed analysis tools that quantified client risk factors and user consumption metrics.

Designed a team segmentation model that was adopted organization wide.

Managed a portfolio of strategic US customers within the Commercial Segment.

Developed client onboarding presentation and process literature.

Talon Defense Services Denver, CO

Manager, Information Analytics (part time) 2009 – 2014

Managed a team of 6 Information Analysts.

Developed reporting process and protocol for USGE information exchange.

Developed a scalable training program that was adopted organization wide.

Jackson Lewis LLP Denver, CO

Data Analyst 2013

Designed, created and analyzed data reports for results, trends and variations

Designed and created databases to summarize data obtained from various sources, including raw

data and multiple forms of evidence

VMware Broomfield, CO

Lead Licensing Specialist – US Federal 2012-2013

Dish Network Englewood, CO

IT Analyst II 2011 – 2012

University of Colorado at Denver Police Department Aurora, CO

Police Communications and Records Specialist 2008 – 2011

VOLUNTEER EXPERIENCE

City of Aurora Elections Commission Aurora, CO

Elections Commissioner 2007-2009

Assisted the City of Aurora’s Election Commission evaluate demographic and sociologic data to

formulate redistricting options for the city

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