Customer Service Representative
Resume:
Douglas Werbowski
Plainfield Indiana 46168
Mobile 317-***-****
E-mail: ***********@***********.***
Profile
Works efficiently under pressure. Strong interpersonal skills and positive work ethic.
Experience:
Aug 2014 – Nov 2014 Kelly Services. Renaissance Dental. Contract expired
June 2013 - Mar. 2014 Customer service at Franciscan Ambulatory Business Office.
Received external calls from patients who had question on their billing. Reviewed why insurance did not
pay and sent claims to appropriate department for correction. Received payments via the phone and
adjusted payments.
. Exceeds a high level of call expectations.
March 2013 May 2013 Customer service Covance. Called insurance companies to get benefits and enter
into system for specialty drugs.
Nov. 2012 – Feb. 2013 Customer Service Representative Aerotek (Temp. Agency)( Contract Expired)
Oct. 2009 – Oct. 2012 Customer Service Representative Anthem Blue Cross Blue Shield
Received both internal and external calls from members. Explained explanation of benefits to members.
Sent claims to adjusters for reprocessing
• Maintained a high level of consumer satisfaction at 90%
Aug. 2008 – Sep. 2009 Customer Service Representative, Lockheed Martin
Received inbound calls from customers regarding their benefits, uniforms, payroll
• Consistently meets or exceeds call expectations.
Apr. 2007 –Aug. 2008 Farmers Insurance Agent, Farmers Insurance.
Cold called potential clients. Quoted clients on auto, home insurance policies. Sent quotes to underwriting
for final approval.
• Maintained a high level of consumer satisfaction at 100%
Feb. 2006 – Apr. 2007 Customer service representative, Avis.
Cleaned vehicles for customers. Worked daily reports. Rented cars to clientele.
• Consistently met or exceeded sales expectations.
May. 2001 – Feb. 2006 Customer service representative, Blue Cross Blue Shield of Minnesota.
Received both internal and external calls from members. Explained explanation of benefits to members.
Sent claims to adjusters for reprocessing.
• Maintained a high level of consumer satisfaction at 99%.
Computer Skills
MS Office (Proficient). Epic systems
Education 2007 Life, Health, Property, Casualty License
State of Minnesota 1983 High School Diploma. Osseo MN.
References:
John Booth
Plainfield, IN. 46168
Know: 22 Years
Sheila Sexaur
Coon Rapids, MN. 55303
Know: 24 Years
Laura Tabolich-Nelson
Minneapolis, MN. 55303
Know: 25 years
Contact this candidate