Customer Service Manager

MARK MCPHERSON

**** ********, * *****, * X * ****

Ph: 2-106******

***************@*****.***

Professional Summary

A high energy - self motivated, self-starter with the ability to develop an efficent,

highly productive work force.

Skills

Good with preventive Maintenance of

Equiptment and Repairs.

Computer Literate

Great Customer Service both internal

and external customers

Great communication with team

member's

Driven to bottom line

Experience

Owner S ep 2011-Present

Mark's Cable Services L.L.C. - S an Antonio, T x

Was sub-contractor for Time Warner Cable

did collection and disconnections.Customer service to help customers work out

payment plan and if unable to disconnect customer and retrieving their equipment.

Kitchen Manager Oct 2008-Jul 2011

Golden Corral Corporation - S an Antonio, T x

Oversaw daily operation of kitchen.Hired staff and trained. controlled food cost

thru proper ordering levels, use of production charts, past trends, controlling waste

and customer feed back.Sanatation.

Associate Manager Jun 2004- Sep 2008

Texas Land & Cattle - S an antonio, T x

First two years Kitchen Manager-hired and trained staff.inventoried & ordered

products over saw kitchen operations. Then Front of House Manager, controlled bar

cost, oversaw front of house training department during the most sucesful period

this location has posted.

Associate Manager Dec 2001-Jun 2004

Cracker Barrel - T exarkana, T x

Ran day to day operations. Quarterly changed areas of concern.Kitchen, Front of

House, Supplies and Maintenance of Building.

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