Business Analyst

SEAN T. STEVENS

Phone: 303-***-**** E-mail: ********@*****.***

A Business Analyst with experience in project management, requirement gathering and operational resolution. Skilled in

public and proprietary application systems. Other key skills include:

Research/Analytical Skills Strategic Communications

Requirement Gathering Quality Control

Financial Fraud Analytical Skills Client Relations and Management

EXPERIENCE

November 2012 – November 2014

Dish Network, Denver, CO

Business Analyst III

Meet with all levels of management across multiple departments to understand their needs for each project.

Analyze and develop requirements based on departmental, systematic and consumer needs.

Create use case scenarios help to identify application issues and manage project scope in order to resolve any issues.

Responsible for gathering functional requirements for internal application development teams across all lines of

business.

Worked alongside the User Acceptance Testing team during the launch of all projects.

Improved interdepartmental communication and understanding for enterprise wide project releases.

Manage the project database for all operations.

Prioritize and execute project scope documents for multiple departments.

Approve all decisions in regards to the design of the Dish customer bill.

Training and mentoring for employees and interns across departments on documentation and requirement gathering.

Western Union, Denver, CO March 2006 - June 2011

Global Monitoring & Intelligence Anti-Money Laundering Compliance Specialist

Determined reporting needs and prepared regulatory reports using predetermined criteria while ensuring compliance with

government regulations and standards, company policies and proc edures.

Recognized as a Top Producer within four months of joining the Regulatory Money Order Team.

Acknowledged monthly for excellence in Quality Control and Productivity.

Responsible for detail-oriented quality control/production in relation to 500+ transactions per week.

Wells Fargo Bank, Denver, CO October 2004 - March 2006

Personal Banker

Provide advice and service to customers while furnishing solutions to assist clie nts with financial planning.

Recognized for sales and customer service excellence for four consecutive quarters Q1 -Q4 2005.

Ranked 13 out of 400 in Denver for sales Q3 2005.

Program lead for a major marketing event at the University of Denver.

Utilize effective communication skills in conflict resolution customer service and customer recovery.

EDUCATION

MS, Business Intelligence, University of Denver Daniels College of Business, Denver, CO, November 2010

MBA, University of Denver Daniels College of Busine ss, Denver, CO, November 2010

BSBA, International Business, University of Denver, Denver, CO, June 2004

High School Diploma, American School of Paris, Paris, France, June 2000

ADDITIONAL

Leadership, Secretary, Vice President and President of the Home Owners Association from 2010-Present

Computer Skills, Office Suite, Visio, Oracle BI Database, DirectNet, Rumba, SharePoint, HP Quality Center, Hyperion

Recreational Activities, Skydiving (USPA License A-69099)

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