Customer Care Medical
Resume:
Houston, Texas *****
**.********@*****.***
SIMONE SMITH
To be associated with a progressive organization that gives me the scope
OBJECTIVE
to apply my professional skills, and provide me with advancement
opportunities as well as knowledge empowerment.
-Excellent verbal and written communication skills.
SKILLS & ABILITIES
-Ability to work with minimum supervision in a busy environment.
-Able to do repetitive tasks accurately over long periods of time.
- Strong motivational and logical skills.
- Ability to persuade the people.
- Ability to produce the best results in high pressure situations.
- Well versed in working with computers.
- Internet Savvy.
EXPERIENCE RECORD RETRIEVAL SPECIALIST; MEDICAL RESEARCH CONSULTANTS
August 2011 to October 2014
-Adhere to guidelines and procedures established by client.
-Conduct follow-up calls with custodians to ensure requested records are
collected in a time frame consistent with SLA parameters.
-Quality check records.
-Process invoices associated with obtaining records from custodians.
-Train other Record Retrieval Specialists.
-Meet designated benchmarks for assigned tasks.
-Manage and monitor workload and productivity.
CUSTOMER CARE REPRESENTATIVE; AFFILIATED COMPUTER SERVICES
April 2008 to March 2011
-Answering any queries quickly and efficiently.
-Able to respond and adapt to the needs of all customers.
-Quickly understanding a callers point of view and to empathize with
them.
-Handling complaints and irate customers in a diplomatic way.
-Responding to customers who have special communication needs, such
as language difficulties or disabilities.
-Awarded as best employee of the month April 2013
ACHIEVEMENTS
-Achieved over the target goal for three consecutive years
Page 1
Contact this candidate