Management Engineer

Seema Dwivedi

Mount Laurel, NJ *****

********@*****.***

Ph No- 856-***-****

SUMMARY

Accomplished QA Lead/ Consultant with over 16 years of progressive IT

experience in the area of Telecommunication Systems, Project Management,

Cisco VoIP, Network Traffic Analysis, Metro Ethernet, Digital Voice, Metro-

E, High Speed Data Networks and OSS & BSS. Proficient in network

engineering, quality process, production support and trouble shooting of

large scale telecommunication systems. Extensive experience in analysis and

resolution of challenging problems in large and complex systems. Excellent

analytical and problem solving skills combined with ability to learn new

technologies quickly. Proven ability to effectively lead and work in a team

of creative professionals to achieve focused results.

TECHNICAL SKILLS

Hardware: Unix and Linux Servers, Windows and Intel based machines

Operating Unix, Linux, Windows 7 / XP

System:

Languages: C, C++, Perl, Shell Scripts

Database: Oracle 8.0, Informix

Networking: TCP/IP, IGPR, RIP, CIDR, UDP, DNS, TFTP, DHCP, SNMP, DOCSIS,

DWDM (STM64 / OC192, STM16 / OC48 Levels)

Applications: Weblogic, Oracle 8i, SQL *Plus and PL/SQL, Word, Excel,

PowerPoint, MS Project

Tools: Concord, Spectrum, Netcool, Toad, Willy, HPQC(ALM),JIRA,

Agile, Hammer, Cramer, Remedy, Century

Switches: Cisco (BTS 10200), Cedar point (Safari), 4ESS, 5ESS, Nortel

DMS 100/200

PROFESSIONAL EXPERIENCE

COMCAST, Mount Laurel, NJ

Test Program Manager / Consultant 2014- Dec 2014

. Managing outside vendors to ensure delivery requirements. Translate

business and technical challenges into end user impacts. Worked with

appropriate teams to ensure acceptable solution before deployment.

. Responsible for projects to be properly accepted into the engineering

teams. Worked in a timely and efficient manner to smoothly transition

projects into Quality Assurance, End User Acceptance, and Operation

teams.

. Worked with customers to determine system requirements, implement

changes and during UAT testing. Ensured successful test case execution

to support business features.

. Created project documentation business requirements, training

documents, configurations, data conversion and report specifications.

Developed project plans, M&Ps, end user questions and supported the

testing process.

. Determined areas for process improvements and provided recommendations

for technical solutions and long term vision of what needs to happen

to grow the company.

SEEMA DWIVEDI 856-***-****) PAGE 2

QA Lead Consultant 2011- 2013

. Involved in project initiation meetings to define scope, deliverables

and timeline for various projects in Cisco. Participated in

requirements and design phases of several projects.

. Overall responsibility for Cisco BTS switches in the certification

lab. Ensured proper functioning of call control features which are

provided by CDV service to Comcast customers.

. Deployed multiple patches on BTS (Cisco) switches in PPT lab.

Installed new features and did testing for existing defects in the

voice network.

. Responsible for communicating with vendors, product engineering,

project owners and higher management through daily written status

reports, weekly summaries and regular team meetings.

. Played a key role in recommending improvements / efficient business

enhancements to all Comcast Cisco projects.

Senior Lead Engineer 2007 - 2010

. Resolved numerous customer issues to ensure a reliable functioning of

the Digital Voice Center (DVC) product thereby improving customer

satisfaction and product revenues.

. Led the effort of organizing conference bridges, managing resources

and seeing through successful completion of troubleshooting efforts

during production outages.

. Worked in Patriot Media merger with Comcast and have migrated all

video and high speed data customers to Comcast platform as well as did

the email migration for Smart Zone project.

. Worked on deployment of new DVC features, upgrades, LDAP directory

services, routing protocols, load balancing, Weblogic servers,

HTTP/XML protocols and java configurations.

. Did review of catastrophic failures and provided feedback to prevent

future occurrences.

. Evaluated current architectures to assess potential failure points and

areas of improvement.

. Submitted business requirements (OSS & BSS), trouble tickets and

change requests to correct and enhance the Bedrock provisioning

systems and associated databases.

. Provided root cause analysis and application support for NETO's

business support systems, including telephony, High Speed Data (HSD),

and video flow through provisioning applications.

Senior QA VoIP/ Network Performance Engineer 2003- 2007

. Designed database, switch translations and monitored performance of

voice network & switches.

. Did configuration of routers, switches for Comcast Digital Voice (CDV)

pre-production testing lab.

. Did design for BSS provisioning orders and for OOS performance

management in Comcast IP services.

. Assisted in the development of the network performance management

system for CMTS and cable modems.

. Monitored the network device, servers and switches and Ensured timely

proactive identification and escalation of network performance issues

for seamless operations.

. Participated in the review of catastrophic failures and provided

feedback to prevent future occurrences.

. Worked with various Cisco routers (2600, 3600, and 7609), switches and

other network elements.

AT&T, Middletown, NJ

Systems Engineer 2000- 2002

. Wrote system requirements for new features in a Graphical Element

Management System (OSS).

. Developed test plan and test cases. Performed testing, upgrade, backup

and recovery of servers.

. Performed requirement analysis for new features in an Optical Network

Design Tool (ONDT).

. Did architecture analysis of ONDT and OC 192 / OC 48 features.

. Executed test cases, resolved customer issues and did documentation

for ONDT.

SEEMA DWIVEDI 856-***-****) PAGE 3

SURYA ELECTRONICS, India

Technical Manager

1996 -1999

. Was involved in design and development of various features of an

invoice generating system.

. Did development and testing of different modules and features in

Oracle 9i and Developer 2000.

EDUCATION

. Master's Degree: Post Graduation Diploma in Business Management (MBA)

from Indian Institute of Management Development, Nagpur, India

. Four year Bachelor of Engineering in Electronics, Sewagram Engineering

College, Wardha, India

TRAINING & CERTIFICATIONS

. CCIE boot camp from Koenig Solution (Oct 2010)

. Training on Cisco BTS 10200 Softswitch Essentials I (Jun 2009)

. Solaris Advanced System Administration Training (Feb 2008)

. Internetworking with TCP/IP & Network Configuration & Troubleshooting

from Learning Tree, Philadelphia, PA (Jan 2007)

. Accounting & Finance Management course from Middlesex county college

(May 2003)

. Project Management Certificate from Brainbench (Jan 2002)

. Programming in Oracle & Developer 2000 from JAK Infosolution, Nagpur,

India (Nov 1998)

. Diploma in Quality Control and ISO 9000 - All India Institute of

Management Studies, Madras, India (Aug 1997)

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