Customer Service Manager

Timothy Roger Edmonds

*** ********* ***** ************ **, 30125 404-***-**** *********@*****.***

Professional Summary

Branch Manager with 26 years of experience in the telecom industry. Broad knowledge of cellular phone sales, repair,

and service. Interested in pursuing a challenging career with opportunities for professional and personal development.

Experience

Branch Manager October 2008 – February 2015

Premiere Wireless Solutions Newnan, GA

• Provide customer service by greeting and assisting customers and responding to customer inquiries and

complaints.

• Monitor sales activities to ensure that the customers receive satisfactory service and quality goods.

• Inventory stock and reorder necessary items when inventory drops below specified levels.

• Assign employees to specific duties.

• Keep records of purchases, sales, and requisitions.

• Enforce safety, health, and security regulations.

• Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling

merchandise.

• Plan and prepare work schedules and keep records of employees’ work schedules.

• Establish and implement policies, goals, objectives and procedures.

Service and Repair Account Representative 2000 – October 2008

Sprint/Nextel Norcross, GA

• Establish goals, objectives, and priorities for authorized service and repair locations.

• Inspect records, such as vouchers and other documentation.

• Inspect inventory levels of parts, tools and equipment needed to maintain and repair cellular

phones.

• Train or coordinate training of authorized employees in operations, repair, or technical issues.

• Provide technical support to authorized employees.

• Ensure contract compliance.

• Manage warranty, repair, and replacement services.

• Recommend locations for new service and repair facilities.

1988 to 2000

• Began work in telecom industry installing two-way radio systems and cellular phones.

• Continued with same company through a number of mergers and buyouts.

• Became a field technician performing on-site maintenance of two-way radios and performing

routine maintenance of tower repeaters.

• Became service manager maintaining installation and service department and supervising its team

members

Education

High School Diploma: General June 1983

North Clayton Senior High College Park, GA

Contact this candidate