Management Manager
Resume:
TONI D. VAN GOMPEL, MBA-ORG LEADERSHIP AND MANAGEMENT, ITILV3
Austin TX 78751 **********@*****.***
MANAGEMENT, STRATEGIST, TECHNICAL-PRODUCT OWNER, BUSINESS DEVELOPMENT LEADER
PROFILE A skilled leader in Business Development, coupled with technical acumen, successfully implemented and
executed companywide Change Management Program; while supporting hosting services to five
company Practice Areas. Versatile detail oriented professional who is a dynamic self-starter,
successfully working with others to build relationships, delivering solutions, aligning with company
vision, mission, and technology for continued company growth.
SUMMARY Business strategist, developer and scientist with expertise in implementing transformational
corporate wide programs, utilizing best practices, and innovative process improvements, possessing
ITILv3, ITSM implementation, such as Request Fulfillment, Incident and Change Management,
Disaster Recovery, Risk Analysis, CMDB, and Access and Identity processes and controls. Strong
relationship manager, driving and facilitating large-scale Initiatives, meeting key deliverables for
operations and other supporting business groups. Establishing operational performance dashboards,
metrics and processes, continuous improvement efforts, business process mapping, decreasing
efficiencies, and improving operational practices. Desiring growth within another Management
position, continuing to utilize MBA Org Leadership and Management; building team leadership and
process improvements for company growth and productivity.
PROFESSIONAL EXPERIENCE
2013 – 2015 Public Consulting Group, PCG Austin, TX
IT Change Management Manager
Public Consulting Group provides management consulting services to state, county, and municipal
governments across the U.S., with a growing presence in Canada and Europe. Areas of consulting are in
health care, extending to human services, public education, and government information technology. IT
provides hosting services in support of existing and new clients. Implemented Change Management
Program company-wide, utilizing various organizational behavior models, and other system tools.
Established, Access Management, Incident and Problem Management. Ensuring HiPPA Compliance, and
Practice Area auditable controls. ITILv3 certified, with training in ITIL. Operational Support and Analysis,
Service Offerings and Agreements, and Release Control and Validation.
Key Achievements
1 Established company-wide strategy, communications, executing auditable Change Management program.
Establishing CAB for review of Request for Changes (RFC’s), liaised with Project Managers and
business groups, managing agendas action items, weekly CAB meeting and minutes.
Managed implemented changes as planned, meeting time schedules, assessing and minimizing risk,
2
complying with both internal and external customer regulatory controls; performing post implementation
reviews and metrics. Established training materials, videos and protocols.
Implemented change types, with best practices, workflows, metrics and dashboards, utilizing Lean
3
practices,
standardizing approaches for IT hosting hardware and services. Integrated ITIL system/ Salesforce
RemedyForce. Performed and prepared Root Cause Analysis,RCA reports for the company.
Establishment of Incident, Problem, Catalogue, Request Fulfillment and Access Management Process.
4
Established and automated standard-routine work flows in RemedyForce for IT products and services.
5
2012 – 2012 Advanced Micro Devices, AMD Austin, TX
Member Technical Staff
Advanced Micro Devices, AMD, is a technology company within the semiconductor industry. AMD
designs and integrate technology that powers intelligent devices, such as personal computers, tablets,
game consoles and cloud servers.
Key Achievements
Improved manufacturing and operations yield up to 30% for SOI 32, 28 and 20 nm technologies.
6
Developed metrics to track life cycle of stages for process changes implemented in manufacturing.
7
TONI D. VAN GOMPEL, MBA-ORG LEADERSHIP AND MANAGEMENT, ITILV3 PAGE 2
8 512-***-**** • **********@*****.***
Developed methodologies, managing changes from factories, setting up Sharepoint and infopath forms.
9
Managed staff, priorities and assignments.
10
2009 – 2012 STATE OF TEXAS – DEPARTMENT OF AGING AND DISABILITIES-DADS Austin, TX
Accountant V
Texas Department of Aging and Disability Services (DADS) provides a variety of home, community
and residential services to help people with physical, medical or intellectual disabilities live their lives as
independently as possible; offering services for their families who help care for them. I worked in the
CFO’s office, implementing automated state-wide Random Moment Sampling, RMS or RMTS process to
6000 employees, establishing budget factors. Required under Federal cost claiming performed under the
Public Assistance Cost Allocation Plan (PACAP).
Key Achievements
Implemented state-wide Random Moment Sampling audits (RMS-RMTS) using cellphones and laptops.
11
Established budget factors as outlined by Federal cost claiming requirements, PACAP.
12
Developed RMS calculator, using statistical analysis, calculating participant sampling, for confidence
13
level.
and precision. SQL database administrator for WebRMS program.
Analyzed WebRMS data, developing metrics, dashboards, trend charts, and goals.
14
15 Prepared regular communications and quarterly reports for State Agencies-PACs, analyzing work activities,
for TIERS,SNAP, Medicare, Medicaid, TANF and other cost pools.
2007 – 2009 FREESCALE SEMICONDUCTOR Austin, TX
Product Engineer
Freescale Semiconductor designs and produces embedded hardware and software for the automotive,
networking, industrial and consumer markets, including research and development, manufacturing and
sales operations. I was a DSP Product Engineer, supporting a range of products through all phases of
product development to final manufacturing for CMOS and SOI technology.
Key Achievements:
Cost savings of $200K/yr., implemented burn-in study and test time reduction.
16
Assessment of product compliance, using testers, statistical analysis, performing correlations.
17
Cost reductions of $300K/yr., qualifying final test and packaging piece parts from new suppliers.
18
Analyzed frequency distributions, standby current (SIDD) SOI CMOS technologies.
19
Managed, prioritized and assigned work to engineers in Malaysia in support of products supported.
20
$500K - 1M / yr. cost savings in manufacturing for several technologies.
21
Decreased 100-fold in-line defectivity. Increased probe natural and repaired - product yield by 15%.
22
Statistical analysis, characterized critical processes for improved intrinsic reliability of technologies.
23
CORE STRENGTHS
• Strategic Planning • Quality Manager • NPI and SDLC
• Business Development • QSR • Microsoft Office
Auditor-Trainer Suite +
certified Project
• Supply Management-Procurement • Analyst • Microsoft Office Suite
• Strategic Partnerships-Alliances • Black Belt and Lean Six • SAS-JMP, Minitab, Spotfire
Sigma
• Process - Integration Improvement • Statistical Analysis • SAP, ERP, PPM, Peoplesoft
• Lithography and Metrology • ITILv3 • SQL ACCESS & BRIO
• Operations Support and Analysis • Release Control and Database
• Service Offerings and
Service Offerings and
Agreements, Validation, Agreements,
EDUCATION
MBA, Organizational Leadership and Management
Concordia University – Austin TX 2013
BA, Chemistry with minor in Mathematics
Our Lady of the Lake University, San Antonio TX
TONI D. VAN GOMPEL, MBA-ORG LEADERSHIP AND MANAGEMENT, ITILV3 PAGE 3
24 512-***-**** • **********@*****.***
PATENTS, AWARDS, PUBLICATIONS
9 Patents awarded • 3 Published papers • 6 Patents pending • 4 Awards • 1 Trade Secret
(List of patents, publications and awards provided upon request)
REFERENCES
Available upon Request
Contact this candidate