Technical Support, PC/Network Technician, Help Desk, Desktop Support

Location:

Posted:

April 03, 2015

R obin Diaz

813-***-**** *******@****.***

TEC H N ICAL SUPPORT TEC H N IC IAN

SU M MARY OF QUAL ICAT IONS

Solution-driven, detail-oriented, highly analytical, and resourceful candidate with a combined 14

years of technical support/training, customer service, and call center experience. Proven ability

to provide creative and effective resolution of technical issues through the application of highly

developed t roubleshooting skills. Equally effective working solo or in a team environment; with a

reputation for providing excellent service and the tenacity to work with demanding clientele.

CERT I F ICAT IONS

-Cisco Certified Network Associate (CCNA) -TestOut PC Pro

-CompTIA A+ -TestOut Network Pro

-CompTIA Network+ -TestOut Windows Client Pro

-Microsoft Certified Technology Specialist: Configuring Windows 7

WORK EXPER I ENCE

Technical Support – Volunteer Position Self-Employed - Tampa, F L - 2007

t o P resent

PC/Network hardware/software installation, configuration, and repair . Configuration of w i red

and w ireless personal/SOHO Networks using routers and switches. Mobile device support for

A ndroid and iOS devices. Windows XP, 2000, Vista, 7, 8 OS installation and t roubleshooting.

V irus and malware removal and system optimization.

F rozen Sales Assoc/Inventory System Specialist Wal-Ma r t - Tampa, F L - 2009

t o 2013

Customer service, stocking of frozen goods, assisted customers in location of desired i tems using

I nventory Tracking System to verify goods in store or t ransit and to keep proper inventory of all

f rozen goods.

F raud Alert Center Lead F IS - St Pete, F L - 2008 to 2009

Solved disputes with Debit/Credit cardholders on behalf of the banks to determine and mitigate

possible fraud

activity, general IT services within department, customer service, ensured all on-phone

associates met company-set goals of calls-per-hour.

ED UCAT ION

D iploma in Wireless Telecommunications 2015

Erwin Technical College - Tampa, FL

Bachelor of Fine Arts in Computer Animation 2006

In ternational Academy of Technology - Tampa, FL