Prabhjot Sekhon

Apt#***, ****, Boulevard de Maisonneuve,

Montreal, QC, H3H2N3, Tel: 438-***-****

aco0wu@r.postjobfree.com

Software Quality Analyst

Experience at Telecom Expense Management Company

Experience in Manual & Automated Testing for Software Quality Assurance (SQA)

Knowledgeable in Open-Source Automation Tool (Selenium), Familiar with QTP and JMeter

Experience working as junior Business Analyst

Familiar with Object-Oriented Programming in .Net and Java

KEY SKILLS

System and Unit Testing SQA tools Tracking, logging and

Reporting

Acceptance Testing Test cases, plans and processes Scripting & Documentation

Regression Testing Testing Automation Defect and bug discovery

SDLC methodology Verification & Validation

PROFESSIONAL EXPERIENCE

Etelesolv Inc, Montreal, QC, Canada

Software Quality Analyst, April 2014 – Present

Perform system, unit, acceptance, regression and functional testing on dozens of applications using both automated and manual

testing methods. Leverage knowledge of object-oriented programming to help validate, verify, communicate and resolve software

issues through careful, thoroughly documented testing

Contributions:

• Excelled in finding, documenting and reporting bugs, errors, interoperability flaws and other issues within

proprietary software applications developed for Etelesolv’s global user base.

• Verification & Validation of Telecom Expense Management reports

• Created and executed manual and automated test plans, cases and scripts, to uncover, identify and document

software problems, and their causes.

• Edited and reviewed business requirement design document, and prepared Q&A guides of projects

• Demonstrated methodical, detail-oriented and thorough approach to all assignments while adhering to

compressed timelines. Complete all assignments on or ahead of schedule.

• Consistently recognized for excellent problem-solving and analytical skills by programmers, project managers

and supervisors.

• Took Initiative to start automation testing, automated Etelesolv’s application for various clients including RBC,

using Selenium web driver

• Experience working in Agile and Scrum environment

Projects:

RBC Team - RBC Telemanager Release Wireless & IPT Automation

1. Net New IPT phone Orders

Project Description: Implementation of an easy-to-use form in the Audit tool that automated the current process of RBC to

manage all their IPT Phone orders manually through different system.Functional changes were implemented in the Audit page

under new section called action to allow users to order Net New IPT Phone. A new form “New CISCO IPT service” was

implemented to the audit page.

Responsibilities:

• Edited business Requirements & Design document, worked directly under the supervision of Business Analyst

by reviewing and editing business requirement design document

• Responsible for designing mock ups, for net new IPT phone and designing flowchart for IPT phone orders

• Created test plan and test cases, in excel (standard format of RBC), and Executed them

• Front end testing, GUI testing of form for IPT Phone orders

• Functional testing, tested working of form, workflow, created and verified work orders in Telemanager and 2 nd

Nature

• Reported issues.Logged all the issues to issue log and prepared test report

• Regression testing

2. Auto-Closures Using Carrier Feeds

Project Description: Toimport wireless carrier feeds into Telemanager in order to auto complete wireless hardware orders

without any manual intervention. It includes work orders for wireless services like Blackberry, Cellular, Tablet and Mobile

Internet.

Responsibilities:

• Edited business Requirements & Design document, worked directly under the supervision of Business Analyst

by reviewing and editing business requirement design document

• Created test plan and test cases, in excel (standard format of RBC), and Executed them

• Verified and Validated carrier file format, fields and data

• Functional testing, by creating work orders in TBC audit tool for wireless actions (Add travel package, Modify

wireless price plan, Transfer to another employee, disconnect, Transfer to Transit owned, Upgrade/replacement, New)

• Verified and Validated if work orders are completed automatically

3. DSX Project

Project Description:RBC DSX group manages requests to loan services. This project aimed to implement new functionality

to Telemanager interface to help to assign and track loaned services

Responsibilities:

• Created test plan and test cases, in excel (standard format of RBC), and Executed them

• Interface and functional testing, of new functionality implemented in Telemanager

• Prepared Q&A guide, on new functionality and features implemented and how to use that functionality

4. RBC Audit Automation

Project Description: To automate RBC audit tools, and to test those features for other clients such as Sanjel

• Automated all the actionsin audit tools using Selenium 2.8.0

• Recorded actions in Selenium IDE and exported into C# script

• Created C#test scripts in Visual Studio 2012 using NUnit testing framework for SeleniumWeb driver

• Presented demo on Selenium automation and RBC tool to VP of Operations and Knowledge transfer to QA team

Operations Team- Maintenance and Support

Project Description: Key role as a Software Quality Specialist for numbers of clients, mainly, CPC, Purolator, CIBC, CGI,

Intact, Banque Nationale Du Canada, Sintra, Cogeco etc.

Responsibilities:

• Maintenance of Telemanager and TME, reviewing andtesting new issues received from various client and

working on enhancements

• Change request for Telemanager and TME,reviewing andtesting of CR requested by various clients, testing of

TME organization hierarchy, organization employee reports, analysis on employee data and representation.

• Verification & Validation, of client telecom expense management reports in telemanager based on their

telecommunication costs of call usage, equipments, and other credits and charges report

• Invoice Testing, for invoices loaded for clients CPC and Purolator for providers such as Bell Mobility, Northern Tel

etc.

• Verification & Validation, of invoices loaded by comparing invoices in FTP server to that in Telemanager

• Deploying change set and packages on QA server

• Time to time reporting of issues found, and preparing test report

• Working on tickets for maintenance and support, and keeping track of all the tickets and their status

• Used Autotask to work on tickets, creating new tickets and time management

ADDITIONAL EXPERIENCE

Lifestyle & Addiction Research Lab, Concordia University, Montreal,Canada

Research Assistant, May 2013 – Sept 2013

• Worked as web developer

• Designed and Developed website in WordPress

• Implemented Theme, designed web pages, widget settings, picture selection and editing

• Implemented various plug-ins for sitemap, poll-feature, and RSS feed

District3 Innovation Centre, Concordia University, Montreal, Canada

Intern, Internet SaaS Marketing Plan, Jan 2014-May 2014

• Task of creating a web based marketing Plan software product for Internet Capital Bulletin Board Inc. using PHP, HTML5,

CSS3, AJAX and Dreamweaver and proposing and developing E-business marketing Ideas.

Student Success Center, Counseling & Development Dept., Montreal, QC, Canada

Student Success Mentor, July 2013 - April 2014

• Among the team of successful 16 members working for both undergraduate and graduate students, and had 130 mentees in

personal.

• Provided assistance and support to all Concordia students access resources and get more information about all of the services

provided by the counseling & development as well as other university departments.

• Guiding them for volunteering, workshops, writing assistance, tutoring, campus life, and more.

TECHNOLOGY SUMMARY

Testing Tools &Framework – Selenium IDE, Selenium web driver, QTP, JMeter, NUnit testing framework

Software/Systems – Telemanager, TEM software, TFS, Visual Studio 2012, Visio, Microsoft Office, Microsoft Project,

Argo UML, Eclipse, 2nd Nature, Dreamweaver, Balsamiq Mock ups

Platforms: C#, Java (Basic), VB Script, Microsoft SQL Server 2008 R2, HTML5, CSS3, PHP, JavaScript, AJAX

(basic), WordPress

EDUCATION

Master of Software Engineering, April 2014

Concordia University, Montreal,QC,Canada

Bachelor of Technology, Computer Science, May 2012

Suresh Gyan Vihar University, Jaipur,India

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