Customer Service Sales

Location:

Posted:

April 03, 2015

BARBARA G. SCHADT

********@*******.***

SUMMARY Seasoned professional with 20 years of customer service, and administrative sales experience.

Exceptional interaction with clients, co-worker’s and all level of management. Supervised and trained new customer

service employees and sales representative on new accounts. A dedicated team player with problem solving and multi-

tasking capabilities. Works successfully in a fast pace and high pressure call center environment. I enjoy the challenge

of learning new tasks and working independently and as a team.

PROFESSIONAL EXPERIENCE

Academy Bus Express Sales and Customer Service

• Quoting prices and booking charters for trips with Universities, John Doe customers.

• Managing daily reports to confirm weekly charters. Making sure all balances are paid before trips. Ordering

food for our Party bus and paying bills for the food.

• Answering all email requests for pricing, trip changes. Ordering all company supplies and checking inventory.

Blanco America Customer Service/Sales and Quality Control

• Multi-task position interfacing with retail customers, customers and internal management.

• Taking orders and resolving quality issues with the products, and concerns of the customers regarding the

products.

Fisher Scientific at Princeton University On-Site Customer Service

• Interfacing with Princeton’s purchasing department as a buyer, and as a liaison between Fisher and the

departments on campus, to procure capital equipment, chemicals and laboratory supplies. Manage inventory

for laboratory stockrooms on campus

• Coordinated vendor shows on campus in conjunction with Princeton’s departments.

• Managed daily customer service operations, handle data entry of orders, returns, billing, invoicing and credits.

Trained new Fisher’s sales and customer service employees on Princeton account. Created and authored a

customer training manual

EDUCATION

Union County College, Cranford, New Jersey

Studied Psychology and Criminology

Performance Training Inc. Toms River, New Jersey

Certificate in Microsoft Office Professional