Customer Service Office Manager, Administrative Assistant
Resume:
Alarice D. Clark
East St. Louis, IL 62203
618-***-****/cell contact
618-***-****/fax contact
Objective
Customer Service Professional seeking advancement in a public-oriented, helping environment commensurate with my experience, capabilities and need to be challenged.
Education
Graduate Saint Louis University-B.S.S.W. School of Social Work May 2011
(2007 Alpha Sigma Lambda National Honor Society-Vice President, Deans List; Scholar, SLU, SIU Edwardsville 1985-1987)
Experience
St. Louis Circuit Attorney’s Office 2010 – 2011; 2013- 2014 Advocate Caseworker-Victim Services
Manage case files of victims stemming from robberies, assault and domestic violence, Advocate for victims’ rights and safety, Interview victims in person, by phone and perform client assessments as well as aid them with court procedures in Grand Jury sessions.
P.A.L.S. Inc.-People Aggressively Lending Support 2011- 2015 Director of Membership
Sales & fundraising initiatives; Community Development Coordinator for ESL/STL areas, Events Planner; seasonal non-profit community activities, Coordinator of monthly Member & volunteer meetings, Instructed officer training including that of volunteers with addictions
Omega Home Healthcare 2010-2011 LLC Staffing Coordinator/Office Supervisor
Managed office and home health Staff, Marketed company within five area counties, Increased client participation by more than double within two month timespan, Trained staff and conducted client assessments & participatory intake of new clients, Processed reports and payroll utilizing excel spreadsheet format
St. Louis Convention & Visitors Commission 2005-2009 Office Services Admin/Receptionist
Extensive Customer Relations experience, Coordinator of all front office operations, Excel spreadsheet set-up & Maintenance for weekly call volume, Designated courier package pickups & deliveries, Trainer and Coordinator of switchboard assistants
Robert Half International/Office Team Staffing 2002-2005 Office Administrator
Coordinated daily activities for Blue Cross/Blue Shield of MO, Barnes Jewish Hospital-Design & Construction project, May Company-Contracts Specialist, A.G. Edwards Mutual Funds Representative, Established & Maintained good rapport with clients, Excel spreadsheet operations, Generated contracts, Managed daily processing of office records, Compiled And processed office reports meeting company deadlines
Skills
MS Word, Word Perfect, MS Office and Excel, Adding Machine, REJIS, Typing 73 wpm, Excellent written and verbal communication skills, Marketing, Public Relations-News print, Radio media, Ten-Key Adding Machine, Account Payables/Receivables, Internet, Medical Billing
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