Customer Service Machine Operator

Chris Dorsey

Brookpark, OH 216-***-**** **********@*****.***

Professional Summary

Dedicated and reliable operations professional with over 15 years of experience in manufacturing, shipping/receiving, inventory management, and supervision. Skilled at training employees, ensuring compliance with safety standards, and maintaining accurate records. Proven ability to lead teams, improve processes, and meet production and shipping deadlines in fast-paced environments. Honorable United States Air Force veteran.

Skills & Qualifications

Shipping & Receiving Warehouse Operations Forklift Operation & Training

Inventory Management Cost Control Quality Control & Inspections

Supervisory Leadership Team Training & Development

Blueprint & Specification Reading Manufacturing Processes

Microsoft Office & Data Entry Communication & Customer Service

Hazardous Material Handling & Safety Compliance

Professional Experience

SFS Intec, Medina, OH

1st Shift Supervisor – Shipping & Receiving 2015 – Present

Supervise and train employees on order picking, packing, labeling, and shipment preparation.

Oversee forklift certification training and ensure proper handling of equipment and materials.

Manage schedules, time entry, and payroll for team members.

Handle hazardous material procedures, chemical storage/disposal, and compliance with safety standards.

Coordinate shipments with UPS, FedEx, and DHL, ensuring timely and accurate deliveries.

Timken Steel, Canton, OH

Operations – Steel Handling 2014 – 2015

Loaded steel billets for furnace entry, maintaining organization and safety.

Tracked billet usage by size and quantity daily, weekly, and monthly.

Completed accurate paperwork for steel inventory and furnace operations.

Goodwill Corporation, Marietta, GA

Customer Service / Administrative / Shipping Assistant 2008 – 2014

Assisted customers with donations, handled tracking paperwork, and processed shipments.

Sorted donations, prepared items for sale, and loaded/unloaded trucks.

Eaton Electrical, Smyrna, GA

Operations Technician 2004 – 2007

Built and assembled electrical panels per technical specifications.

Conducted inspections, maintained inventory, and ensured production accuracy.

Nucon Steel, Dallas, GA

Truss Team Member 2003 – 2004

Assembled trusses to meet specifications (height, length, gauge, etc.).

Reviewed designs from blueprints and ensured structural integrity.

Christian Academy, Marietta, GA

Assistant Director 2002 – 2003

Directed summer camp activities, developed curriculum, and managed staff.

Education & Training

Cleveland Heights High School, Cleveland Heights, OH — High School Diploma

Kent State University (Courses, 2005):

Turning Conflict into Collaboration

Enhancing Interpersonal Communication Skills

Managing Discipline

Motivating Employees

Certificate of Training – Sysco Network

8-Hour HAZWOPER (Hazardous Waste Operations)

Military Service

United States Air Force — Honorable Discharge

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