Customer Service Sales
Resume:
JESSICCA BIRD
*** * *** ***, ******, WI *****
***********@****.***
Insurance Department Representative/Credentialing Specialist
Insurance Department Manager
Eye Clinic of Wisconsin (current)
Establish payers and develop accounts receivable
improvements.
Insurance representative duties include posting payments, submitting
charges, following up on claims, filing appeals, and following up.
Credential and revalidate providers with Medicare and reappoint
physicians, assistants and nurses with facilities.
WPS
Eight years experience under
TRICARE military health systems program as customer service
representative/claims specialist. HIPAA trained and, claims processing
experience.
Five years assistant management in
retail and 2 years office administration experience in commercial
insurance. Seeking to obtain a management position that will utilize my
background and supervisory skills.
Claims Specialist, 1/2004 - 03/2012
Wisconsin Physician Services, Wausau, WI
• Handle variety of calls from doctor's offices and patients who need
assistance in processing medical claims
• Educate providers and beneficiaries on requirements for
military
health insurance program to assist in medical claims processing.
Assist providers in submitting medical records, filing claims, and
contract information.
Customer Sales Representative/Assistant Manager, 11/1997 - 4/2003
Ritz Camera, Wausau, WI
Supervise employees, train on promotions, explain expectation of sales
goals, develop plan to implement completion of goals in an efficient
manner.
• Sold camera equipment, extended warranties and accessories
• Responsible for book keeping, running promotions, scheduling, and
keeping inventory
• Top sales representative for three years in a row, nationwide,
and
best part time representative in my district.
Customer Sales Rep, 10/2003 - 1/2003
Wilsons Leather, Wausau, WI
• Sell leather products; add ons and accessories, cash handling, and
inventory control.
Sales/Office Manager, 1/1998 - 6/2000
American Republic Insurance, Wausau, WI
• Sold Medicare supplements, health and life insurance products.
• Prequalify clients for appropriate health or medical plan.
• Keep schedules and numbers for other representatives in office
• Assist in scheduling appointments and tracking office sales.
EDUCATION
Master of Business Administration - Healthcare Management, 12/2008
American InterContinental University, Hoffman Estates, IL
Bachelor of Arts in Sociology, December/1992
University of Wisconsin - Stevens Point, Stevens Point, WI
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