Customer Service Help Desk

Rakim Foster

Help Desk

Willoughby, OH

********@*****.*** - 216-***-****

• 1 year experience providing customer service & problem solving

• Current position as a help desk student worker at Lakeland Community College

• Pursuing a degree in IT/User Support Specialist

• Good communication skills

• Great team player with excellent independent capabilities

WORK EXPERIENCE

Help Desk

Lakeland Community College - Kirtland, OH - 2014 to 2014

Expected Graduation: Fall '15)

• Answered multi-line phone and transferred messages/calls accordingly

• Analyzing operating systems and checking for updates and system requirements

• Manage and Maintain Windows Vista, Windows 7 and Windows 8 desktop environments

• Proper troubleshooting skills whether it be hardware, software, or networking issues

• Correct Help Desk Work-Order/Ticket creation, escalation, assigning

Truck Unloader/Stocker; Backend Help

Unique Thrift Store - Willowick, OH - 2012 to 2012

Assisted customers with unloading and loading of donations and/or purchases made

• Provided answers to customers relating to products on the floor

• Managed time efficiently in order to complete daily tasks

• Worked proficiently and efficiently with others in order to unload donation trucks properly

Office Assistant of the Program Director

Tri-C RTI - Euclid, OH - 2011 to 2011

Researched supply chain job market and created a job description database

• Created PowerPoint presentation with job market data for the statewide training initiative

• Answered multi-line phone and forwarded messages accordingly

EDUCATION

AAS in Information Systems/ User Support Specialist

Lakeland Community College - Kirtland, OH

2012 to 2015

AAS in Computer Information Technology

Lakeland Community College - Kirtland, OH

ADDITIONAL INFORMATION

Technical Knowledge

• Live Chat Support experience

• Proper Work order ticketing and documentation

• Lotus Notes

• Help Desk/User Support customer service

• Microsoft Office 2010/2013

• Windows Vista, 7 and 8 operating systems

• Proper upgrading, updating and troubleshooting for PC's/Microsoft OS

Contact this candidate