Active Directory Customer Support

James L Williams II

***** ***** **** **

Cypress, TX 77433

Cell: 832-***-****

LinkedIn: ***********@*****.***

**********@*****.***

SUMMARY

I am looking to grow with a company and improve my skills in the

computer industry. I am interested in seeing how my specific personality

and skills set will help a company grow and increase their financial

status. I am a dedicated and hardworking individual that will show

loyalty and determination as I pursue the company and my goals.

PROFESSIONAL EXPERIENCE

Best Buy Cypress, TX 2007 - Present

Operations Agent

Customer Support over the phone with system diagnosis via phone,

recommending options and ways to correct the issues, guiding clients

through systems to try out possible fixes before escalating up to remote

access or in home option.

In Geek Squad, I complete computer setups with setting up profiles plus

passwords, removing useless programs, making accounts, installing

software from Antivirus to office, running antivirus programs and

removing threats and malware. Also setting up and activating cell phones

and tablets with accounts, diagnosing and restoring computers, phones,

and tablets, backing up contacts and personal information from the same

devices.

I have also setup printers, air cards to work with mobile devices, have

also done customer support in person with diagnosis of units in person,

having to explain what is wrong with unit and what needs to done to fix

unit in non-computer jargon ranging from kids to seniors.

Hardware swaps and installs, running hardware diagnosis on units,

installing invishields on tablets and phones. Selling services,

protection plans recommendations for upgrades and hardware replacement. I

also have experience with Active Directory and Networking. I also update

the Geek Squad database with information from client phone calls

requesting additional software, permission to do additional work,

approval for send out for repair and completion of work done to units.

Put in request for updates on repair work from service center. Updating

clients on any replacements of units and to come in for in store

exchanges. Testing units that return from service center to insure that

work is done correctly. Sending and receiving units to service center or

data recovery center.

CVS Pharmacy Cypress, TX 2008 - Present

Shift Supervisor

Run and oversee of store and handling customer complaints and solving

employee's problems. Handling the financial part of store, deposits,

counting registers. Taking care of shipping and receiving, calling in

repairs and verifying work is done.

Zuehlke Drywall Houston, TX 2014 - Present

Computer Support Tech

On call computer tech, helping for simple questions to hands on support.

Setting up laptops or desktops to resetting up printers and connectivity

to the network and internet. Verifying antivirus is up to date and

scanning system. Recommending options for network and laptops on system.

Reinstalling and configuring software and making sure that it is backing

up correctly.

COMPUTER SKILLS

. Operating Systems: Windows XP, 2000. NT, Windows 7, 8, 8.1.

. Software: MS Office (Word, PowerPoint, Excel, Access), MS Outlook, and

Antivirus software.

. Maintaining network and backups for home and business use. Configuring

file and media sharing on multiple devices.

. Building computers, replacing parts, cleaning units, installing

Operating Systems and restoring desktops and laptops

. Support for tablets and cell phones. Restoring tablets and phones,

activating cell phones

. Active Directory, Network configuration, File and Print sharing.

EDUCATION & TRAINING

Associate of Science, Degree of Applied Science, 2002

ITT Technical Int, Texas

Computer Networking, Active Directory, Installing Operating Systems,

Building and setting up desktops, laptops printers. Configuring Networks

and Sharing Files and Printers.

Contact this candidate