Customer Service High School

Floyd L.Clay

Email: *************@*****.***

Cell: 281-***-****

***** ***** *****. ******, *****. 77338

Objectives

To utilize my skills and experience in a position that would continue my development in a professional

environment allowing for a demonstration of organization, management, security, corrections and project

management skills to be proven.

Education

Mc Arthur High School/Houston, Texas

High School Diploma 05/1990

Lone Star College/Houston, Texas

Criminal Justice 08/1990 - 5/1991

Experience

Correctional Officer

Joe Corley Federal Detention Center/Conroe, TX 07/2008 – Present

Conduct the daily functioning of all security unit operations

Ensure compliance with all regulations, rules, policies and procedures of effective and efficient

security operations

Respond to emergency situations, conduct searches for escaped offenders

Perform daily offender counts

Participate in the execution of plans, use of weapons, and control procedures

Correctional Officer

Texas Department of Criminal Justice /Huntsville, TX 11/2004 – 06/2008

Perform searches for contraband and provide security; counts, feeds, and supervise offenders

Maintain security of various assigned areas involving long periods of sitting and standing

Provide custody and security of offenders including observing actions of offenders, squatting and

bending to perform “pat” and “strip” searches of offenders

Transport offenders by walking or riding in various vehicles such as trailers, vans and buses

Supervision of offenders performing technical skills such as constuction, maintenance and varied

industrial duties

Pawn Broker

Tomball Pawn and Jewelry/Tomball, TX 04/1999 – 05/2004

Assign Employees to specific duties

Examine merchandise to ensure that it is correctly priced and displayed and that it functions as

advertised

Provide customer service by greeting and assisting customers, and responding to customer

inquiries and complaints

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or

in performing services for customers

Instruct staff on how to handle difficult and complicated sales

Warehouse Manager

JTP Tools and Distributing/Houston, TX 04/1990 – 04/1999

Training, hiring, interviewing and writing employee reviews

Responsible for inventory, equipment, and other critical items in the facility

Responsible for shipping and receiving via UPS worldwide and FedEx

Performed inventory counts and organization/Picked and pulled parts for shipping

Inspected and received inventory

Back up delivery driver and forklift driver

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