Customer Service Management

DWIGHT D. TAD DAVIS

R ESUME OF

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AVA I L A B L E : with two weeks’ notice

S U M M A RY

I am an accomplished Quality professional with experience and certification in project and logistics

management. I have facilitated improvement projects for several organizations, including Toyota, with a

focus on developing solid processes to maintain gains.

C E RT I F I C AT I O N

Six Sigma Black Belt (cert. # 11130) American Society for Quality (ASQ) Mar 2011

Certified Associate in Project Mgmt (CAPM # 1776959) Project Management Institute (PMI) Dec 2014

P RO F I C I E N C I E S

Microsoft Office: Excel, Word, Access, Project, Visio, PowerPoint

Minitab (statistics); geographic information systems (GIS)

Process management, data management, business analysis, meeting facilitation, strategic planning

Editing, writing, problem-solving, financial statements and budgeting, customer service

O C C U PAT I O N H I S TO RY

Improvement Manager FTL Trucking Jul 2011 – Oct 2013

Facilitated Kaizen improvement projects with Toyota to standardize procedures and reduce damage

Revitalized Safety Committee with a strategic plan and improved agenda and metrics

Developed and implemented proof-of-delivery system for auto parts deliveries

Standardized hiring procedures to improve quality of employees

Analyzed profitability of newspaper, grocery, and auto parts distribution divisions

Prepared and presented winning bid packages for additional newspaper distribution business

Managed statewide distribution of The Oregonian and other newspapers

Managed fleet of 30 trucks and 40 drivers

Consultant self-employed Jan 2009 – present

Client: FTL Trucking; Kaizen projects, business analysis, bid packages & presentations

Client: NOAA; Access database management to assess Gulf damage from BP oil spill

Client: Organically Grown Company; coached Continuous Improvement team

Client: Accent Glass Tile; standardized factory procedures and resources

Student California State Univ. Dominguez Hills Jan 2009 – Aug 2012

Completed all coursework for Master of Science in Quality Assurance program, GPA = 3.81

Coursework includes: Advanced Statistics, Human Factors, Project Management, Six Sigma

Logistics Manager Oregonian Publishing Co. Feb 1997 – Nov 2008

Responsible for outbound distribution of 350k newspapers every day to 200 locations statewide

Overhauled outbound distribution system three times to improve timeliness, service, agility, and costs

Turned around a failing transportation operation by increasing accountability with contracted carriers

Improved distribution center quality with progressive criteria for choosing new facilities

Negotiated and managed contracts with up to 22 carriers; consolidated to 9 carriers

Coordinated interdepartmental communication and decision-making for special operations

E D U C AT I O N

Master of Science, Quality Assurance program Cal State Univ. Dominguez Hills Jan 2009 – Aug 2012

coursework (above) completed; final project not completed

Bachelor of Science, Geophysics Texas A&M University

OT H E R

participated in ASQ’s Certified Six Sigma Yellow Belt exam development process Apr 2014

training for 10th consecutive Seattle-to-Portland bike ride (204 miles)

refurbishing a 40-year-old houseboat

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