Customer Service High School

Marcelina Aguilera ***** New Bedford Dr. Dallas, TX 75217 Cell: 469-***-**** Email:*********.********@*****.*** Objective: To obtain a position as a Certified Phlebotomy Technician with a Facility where I can use my skills to accomplish patients needs. I am looking for a career change I recently study for Phlebotomy and I am ready to use it. I am bilingual speak fluent English and Spanish which is a high need and demand. Education: August 1999 to May 2004 H. Grady Spruce High School Dallas, TX High School Diploma October 2014 to December 2014 Texas Career Institute Dallas, TX Certified Phlebotomy Technician Work Experience: Present – 09/2012 Texaco Mesquite, TX Retail manager Payroll, inventory, deposits, manage ledgers and accounts, shift and store report paperwork audits, Deal with sales and vendors, order inventory, order fuel, change gas pricing, cashier assisting, Fax, email, phone, consistency with contracts for store compliance, customer service, push sales for lottery to meet incentive. 04/2012 09/2012 Dal Tile Dallas, TX Processor Responsible for picking, packing, scanning, and printing labels 09/2011 12/2012 Fossil Warehouse Dallas, TX Prosser for LPC Dept. Pull orders assemble and ticket, re ticket scanning, packing print shipping labels (500+ units a day) 02/2008 – 06/2008 Holiday Inn Express Mesquite, TX Front Desk Answer incoming calls, assist with the customers with any questions or concerns Check customers in and out of rooms in a timely manner Suggested new products that increased room upgrades or breakfast bars 02/2007 – 10/2007 Espinoza Auto Service Dallas, TX Receptionist Answered incoming calls (150 200 a day) Filed paper work in alpha order and organized the service tickets Faxed, emailed and sent out letters to customers per request Skills: Computer and internet literate; light typing abilities Assertive, self motivated, goal oriented, organized and efficient A flexible, cooperative, hard worker, team player, reliable Venipucture, osha safety and compliant, centrifuge specimens, prepare labs for send outs, sort freeze and refrigerate specimens as indicated, in house labs hct and urine dipsticks, finger sticks for glucose and hba1c.