Software QA Manager, Software Development Manager

ISHMAEL VALDEZ

760-***-**** Profile

ishmael.valdez. A highly motivated, energetic and focused leader with well-developed interpersonal

****@*****.*** skills and a knowledge driven towards change and innovation. An emotionally

! resilient self-starter possessing strong communication and organizational skills and

42660 Moraga Rd. #205 the ability to work effectively without supervision and in a team environment.

Temecula, CA Successes founded upon strengths in the following areas:

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! • Leadership: Ability to grasp new concepts and domains, and quickly

become effective at leading groups to high levels of execution.

• Technical: Ability to develop, implement and manage solutions that

reduce risk.

• Financial Services :

•Extensive background in Financial Services Industry,

including front end providers, as well as data processing ven-

dors.

•Experience with various regulatory frameworks, includ-

ing SSAE16, SAS70, FFIEC, PCI.

• Project Management: Extensive experience with organization and

motivating resources for project progression and success.

• Business Presentation: Effective and clear communicator of services

and product specifications.

Experience

Senior Engineering Manager, Intuit Inc.; San Diego, CA (2009 - 2013)

Managed a large, global team of software engineers responsible for engi-

neering support of backend financial data service supporting 18 million ac-

counts and 6 million customers, through multiple Intuit offerings.

! • Managed large team of engineers both onsite and offshore, responsi-

ble for development of data service that connected Intuit offerings to

over 18,000 financial institutions.

• Responsible for managing critical relationship with offshore software

development vendor, which included over 100 engineers in India.

• Driven major changes in technology and process that has led to indus-

try leading SLA’s and superior customer experience – improved resolu-

tion times from days to hours.

• Partnered with engineering and support teams from various Intuit offer-

ings (Mint, TurboTax, Quicken, QuickBooks Online, etc), building key

relationships that insure effective execution.

• Developed and drove requirements for large scale internal engineering

support tool based on multiple Application Security principles (Script

Operations Manager).

• Created and drove the KPI Metric process for entire leadership team –

established an on-going mechanism to measure the team’s perfor-

mance against goals.

• Responsibly scaled onsite/offshore engineers to support changing BU

requirements, leveraging improved tools and technology.

• Excellent reputation for customer service and dedication to customer

experience.

• Demonstrated technical and communication skills while participating in

on-site and remote troubleshooting for Fortune 100 client.

• Major contributor to original development of new product. During my

tenure, product grew to be the industry leader in financial account ag-

gregation software.

Senior Quality Engineering Manager, Intuit Inc., Westlake Village, CA (2007 -

2009)

Managed a team of quality software engineers responsible for engineering

support of backend financial data service supporting 1800 financial institu-

tions through multiple Intuit offerings.

• Managed team of quality engineers both onsite and offshore responsi-

ble for validating product functionality for over 1800 financial institu-

tions

• Developed and maintained quality assurance standards for the team

• Involved in complete software project life cycle of approximately 100

custom developed software with an emphasis on accuracy.

• Supported product with a high degree of accuracy in an environment

with minimal instruction and guidance in most phases.

• Demonstrated ability to make untrained staff productive in a timely

fashion.

• Advised and implemented necessary software improvements by inter-

acting with co-workers and management in a team-oriented environ-

ment.

Senior Software Engineer Quality, Digital Insight, Calabasas, CA (2004 - 2007)

Developed and maintained the automation frameworks used by the quality

assurance team.

! • Delivered full scope of financial portfolio management software – De-

sign, Development, Testing (Including Performance; Stress, Load,

Failover), Deployment

• Involved in complete software project life cycle of approximately 100

custom code bases with an emphasis on accuracy and quality.

• Coordinated delegation of large workload which included building of

new software and enhancement of legacy software.

• Supported products with a high degree of accuracy in an environment

with minimal instruction and guidance in most phases.

• Demonstrated technical and communication skills while participating in

on-site and remote troubleshooting

!

Skills

• Operating Systems: Windows Vista/XP/2000/NT/7, UNIX, AIX, Linux

• Technologies: JavaScript, HTML, XML, CSS,FLEX, SQL, Perl, Shell

Scripting, Ruby, Python

• Software: Microsoft Office Suite, Microsoft Project, Perforce, FTP

Client/Server tools, TeamTrack, Quality Center, Jira, Rally, Web-Ex,

Pivotal, Right Now Technologies, QuickBase, Selenium, Silk Tester

Education

Some coursework completed, BS, Information Systems Security, ITT

Some coursework completed, BS, Electronics Engineering, Devry Institute of

Technology, Long Beach, CA

Some coursework completed,BS, Clinical Psychology, La Sierra University, River-

side, CA

References

Available on request

Contact this candidate