Customer Service Manager

John S. Pollock Jr.

*** ***** **** **** ? Hendersonville, TN 37075 ?863-***-**** ?

*********@*****.***

Summary

With over 14 years of progressive, resourceful & proactive management

within the direct manufacturing segment of Georgia-Pacific II LLC, I have

documented record of increasing profit margins while maintaining high

quality standards, I have verifiable strengths in improving processes,

procedures and performance through excellent analytical skills, strong

organizational skills and interpersonal relationship building. I am well

versed in various aspects of Manufacturing production, Supply Chain,

Inventory Management, SPC, Quality Improvement and Safety in addition to

the training and motivating of teams to peak performance. Known as a

dependable team player able to communicate and work well with all personnel

from labor force to vendors to professionals. Additionally, I have twenty

years' experience in Retail Management that included multi-site management,

which helped build in me skills utilized to this day.

Core Competencies and Professional Strengths include:

? Project Management ? Creative Problem Resolution

? Personnel Management through Team Building/Leadership ? Process

Development/Implementation

? Business Planning ? Cost Controls/P&L/Budgeting

? Operations Management ? Customer Relations/Networking

? Sense of Urgency ? Goal Oriented/Driven

CAREER HIGHLIGHTS AND QUALIFICATIONS

? Achieved an accumulative reduction in Cost Of Quality (COQ) of 77.6% over

last 4-years at Mt.

Olive facility.

? Achieved a 19% reduction in COQ during Quality Manager tenure in Lake

Placid, Fl facility.

? Through analytical, organizational & motivational skills, have championed

the Mt. Olive facility in attaining 1st

- 3rd position in COQ for the Packaging division over the past 2 years.

? During the last year, I identified & converted over 152,000 MSF to

Optimized Board grades, resulting in over

$278,000 savings to plant.

? Used on multiple occasions as resource to Regional & Divisional

Leadership teams assisting in

creation/training/implementation for various projects (ex. Regional

Quality Culture Model, Divisional Mental Model, Divisional

SOP's).

. Assisted in leading our ISO 9001:2000 and AIB Certifications each year,

as well as several 3rd Party Audits/Certifications.

? Have lead Safety, Quality, Shipping/Warehousing & Production crews

simultaneously as needed.

? Have built reputation for Integrity, Passion for Continuous Improvement,

Motivation & Critical Thinking through actively applying

and practicing MBM Guiding Principles, behaviors & initiatives.

PROFESSIONAL EXPERIENCE

STORE DIRECTOR - Winn-Dixie NORTH PORT, FLORIDA

November 2011 August 2014

O Food Safety

o Staff Development

o Customer Service/Support

o Human Resources & Loss Prevention policies & procedures support

o Merchandising

QUALITY MANAGER - MT. OLIVE, ILLINOIS and LAKE PLACID, FLORIDA Georgia-

Pacific LLC

1998 - November, 2011- Customer Support/Service

- Manage Internal Plant Certifications, Complaint Tracking Systems, and

Manufacturing Quality Systems along with the support

Mechanisms & training

- Experienced in ISO and AIB certification and maintenance, as well as 3rd

Party Audits

- Waste Reduction

- Statistical Process Controls

- Production Planning

- Indirect Supervision of 92+ personnel

SHIPPING DEPARTMENT MANAGER, CONVERTING & CORRUGATOR SUPERVISOR

- Supply Chain Management

- Production Supervision

- Inventory Control & Shipping Management

- Multi-Site Warehouse Mgmt

- State Certified Forklift Trainer

MULTI-STORE MANAGER - ECKERD DRUG CORPORATION

1978 - 1998

o Sales & Staff Planning

o P&L projections & statements

o Staff Development

o Customer Service/Support

o Human Resources & Loss Prevention policies & procedures support

o Merchandising & Marketing Experience

o Chosen Store Manager of the Year for Florida Region on 3 occasions

o Maintained & achieved corporate audit scores of 100% for last five

years, never achieving less than a 95% rating.

EDUCATION

Graduated Lake Placid High School 1978

Participated in many training programs & seminars required and offered by

Georgia-Pacific and Eckerd Drug Co. including but not limited to the

following:

Market-Based Management I & II

Market-Based Management Selection Training

MEPS Management Training Program

Production Supervisory Development Program

Seminars on Zig Ziegler and Leo Del Casteel

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