Telecommunications technician

DONALD KATO JR.

**** *. **** *****

Chicago, IL *0638

Cell: 773-***-****

Email: *******@*****.***

Summary

I am a very fast learner and I am focused to the task at hand, a person who likes to take challenges and would put every possible effort to achieve the given task.

7+ years in the Wireless Industry.

Dedicated cell phone sales professional with demonstrated success in retail management, product presentation, customer service and troubleshooting.

Proven ability to deliver and understand customer needs; establish rapport; build trust; work under pressure; and close sales.

Met and exceeded sales and challenging goals.

Well organized and remarkable ability of planning and managing.

Excelled in troubleshooting devices (cell phones, tablets, wireless routers). Network and software issues.

Experience

ATP Drive Test Engineer

Verveba Telecom - 12/4/14 - Present

Currently performing ATP (acceptance test procedure) tests in Boston, MA and Providence, RI markets.

Stationary test measuring DL & UL speeds, Ping, RSRP and SINR. Pass or failed sites based on results in all three sectors of a site.

Work with RF Engineers to coordinate turning on cell sites to allow for testing.

Performed the following tests in Fargo, ND

Non-CA THP Test per Sector (Stationary test)

CA THP Test per Sector (Stationary test)

Intra-Site Intra-Freq Handover

Inter-Site Intra-Freq Handover

Aztec Enterprises * 11/3/14 - 11/28/14

Roanoke Virginia Housing Authority project - Installation of campus

network at 6 housing authority locations.

Remove old Antennas, Omni's and boxes containing switches for

antennas and cameras, in addition to pow er supply for the switches and

cameras.

Replace old equipment with new Ubiquiti antennas and new box

including new switch and patch panel. Used existing pow er adapter for

all existing cameras.

Punch down antenna and camera cat5 cables to patch panel.

Assembly of Antennas - including assembly of Shields to cover

antennas and assemble mounts for installation of Antennas.

Retail Associate Manager / Retail Sales Associate * April 2007 – Present

T-Mobile USA Chicago, IL 60603

I started as a Retail Sales Associate and was promoted to

Retail Associate Manager on October 7th 2008. As an associate

I was able to hit or exceed my monthly goals and was

nominated 4 times for Winner Circle (an award for being a top

associate in the market in addition to exceeding monthly goals) in the

Chicago Central Market.

As a Retail Associate Manager I help oversee the following:

Help sales team meet and exceed individual and team sales goals

Recognize and celebrate success in my teammates

Keeping up to date with T-mobile's evolving technology

Provide sales and service on the sales floor

Day-to-day functions (store operations) of the store.

Assistant Loan Officer * Oct 2005 to Jun 2006

First Capital Mortgage Downers Grove, IL

Originate Residential and Commercial Loans.

Solidify contacts with local realtors, contractors, financial advisors, and other referral sources and meet with all potential borrowers.

Assemble all required documentation for processing and underwriting on each loan.

Office Manager of the Business Center @ The Hyatt

McCormick * Jul 2004 to Mar 2005

Regal Business Machines Chicago, IL

My main responsibility for the Business Center is taking care of the guest. Guest mainly come to the Business Center for computer use, faxing, copying, and (or) printing. Guests' will sometimes have demands beyond the services that we provide, but I go out of my way to help the guest any way that I can. The employees here at the hotel also keep me busy with several different printing jobs. I also make sure that all the copiers and fax machines throughout the hotel are working properly. I performed minor technical work in the hotel; in the event the copier or fax machines went down.

Driver / Delivery * Feb 2001 to Jul 2004

Regal Business Machines Chicago, IL

Deliver copiers and fax machines.

Set-up the machines and programmed them on site.

Delivered machines all throughout Chicago, Chicago suburbs and northwest Indiana.

Help customers from day to day and provide them with any assistance, demonstrating them how to work the machine or any questions that I can help them with.

EDUCATION

Curie High School Chicago, IL * Aug 1998 to Jun 2000

Completed course in CompTia Network+ * 2013

Skills

Microsoft Office

Troubleshooting

Leadership

Teamwork

Excellent Customer Service

Patch panel punch down

Familiar with most hand and power tools

Basic Networking

Cat 5 Patch cable Assembly

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