Sales Customer Service
Resume:
Jennifer C. Borrero
** ****** **, *******, ** ***24
**********@*******.***
10+ years experiencein strategic account and project management
•
Qualifications
1. Specialist in client retention and development
2. Experienced in entire sales cycle and understanding of customers needs
3. Experienced in strategic acquisition of channel accounts
4. Extensive knowledge in furniture and merchandising solutions
5. Strong verbal communication skills and development of good interpersonal relations
ACCOUNT MANAGER BUSINESS TO BUSINESS
Professional
10/2014 Present
Experience
Barcodes, Inc. – Chicago, IL
Develop and maintain positive and professional relationships among
customers at all levels
Leverage professional relationships with customer to create, present, and
advance business solutions for the client’s organization
Frame the benefits of a solution in a way that accurately addresses the key
points and priorities of stakeholders
Ensure that value propositions clearly speak to the needs and perspectives of 09/2013 09/2014
all stakeholder types and levels
Have met and exceeded all weekly and monthly quota
Achieved top sales in my region across all metrics – highest gross profit, most
revenue, and most weekly touches thru calls
E COMMERCE SALES MANAGER
EZCORP – Chicago, IL
Responsible for overall management of e Commerce sales for over 20
retail stores in the Chicago region thru various e commerce
platforms such as eBay and Amazon
2007 2013
Manage and direct e Commerce sales force to achieve sales and profit
goals
Design and recommend online sales and marketing programs as well as set
short and long term online sales strategies
Maintain high customer service standards to ensure compliance with
company policy
e Commerce sales team has met and exceeded all company sales goals and
metrics
Sales consecutively increasing every month since November 2013 across all e
Commerce platforms
E COMMERCESALESMANAGER
Nstylehomes.com Hammond, IN
Managed and coordinated national account sales and marketing fore commerce
furniture websites
Responsible for support during and post sale cycle for over all business
objectives through assessment of market developments
Designed and formulated marketing solutions to advance sales from $240,000
to 3 million annually via Google Adwords, Bing Ads, Product Feeds, blogs and
several other online marketing solutions
Acquired over one dozen major vendor accounts thru strategic channel
management
2008 Acquired national vendor account in hospitality industry that brought
company annual revenues of over $525,000
2009 Introduced and implemented extended warranty furniture policy that
brought consistent monthly revenue of at least $74k
2010 Introduced and implemented financing and layaway options and
increased company revenue by 40% sales in 2010
2011 Secured vendor account with La Z Boy that brought company annual
revenues of over $125K
2012 Introduced platform for sales thru online live chat technology that
increased sales by 30% in 2011 alone
Researched and evaluated on e commerce business sales solutions
Telecommunications Account Manager
2002 2007
Liberty Communications, LLC Chicago, IL
1. Managed and provided post sale support to clients and maintained top
client retention record
2. Up sell current customer base with company maintenance plans
3. Develop and deliver new business acquisitions thru business to
business sales and trade shows
1. Create and execute marketing initiatives, which increase overall sales
Hyles Anderson College
Bachelor of Science, Business Administration
Education Crown Point, IN 1998 2002
1998 2002
Dean’s List
Professional Completed Harvard ManageMentor courses/seminars as well as sales training and marketing
solutions, proficient in, CRM Salesforce,Quickbooks reporting, Microsoft Office, Google Analytics
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