Customer Service Technician

Marcus Kimble

**** ***** ****** ******* ** ***** Cell: 334-***-**** Email: **********@*****.***

Summary

Dedicated technician focused on building a strong customer base through effective communication. Diligent

and focused with a strong commitment to providing superior client service. Seasoned cable technician with

more than 7 years in cabling infrastructure installation. Thrives in a deadline-driven environment. Installation

Technician equipped with advanced knowledge of electronic components including resistors, switches and

silicone diodes. Completes work orders on time and with little guidance.

Skills

Customer service-oriented

Strong attention to detail

Troubleshooting

Responsible and reliable

Device interfacing knowledge

Compaq ACT and ASP knowledge

Drive duplication and imaging knowledge

Lifts 40+ pounds

Excellent problem solver

Decisive

Self-starter

Critical thinker

Experience

Charter Communication

Direct Sale Representative

April 2014- November 2014

Acquire new and upgrade current client cable service by conducting door-to-door canvas,

appointment, or referral solicitation in assigned territory. Attend weekly sales meetings.

Prepare and execute subscriber’s sales applications and arrange installation date. Maintain required

record keeping and reporting of all sales and service activities. Contact subscribers and follow-up after

installations. Occasionally performing subscriber’s audits of illegal service for the purpose of obtaining

leads. Follow up on door hangers with phone calls. Maintain professional and technical knowledge of

all specials and promotions. Resolve any complaints by investigation the problem.

Communications Unlimited Inc. – Auburn, Al

Sub-Contractor-Kimble’s Cable Cable Field Technician

February 2010- April 2014

Explained company offerings to promote products and services to clients. Supervised equipment returns,

including obtaining all relevant data, installed and removed cable systems, including pulling wire, device

termination and mounting back boxes. Installed TV cable systems in residences and businesses. Documented

and reported each installation in company log book. Tested backup batteries, keypad programming and sirens

to diagnose malfunctions.

Makotek – Atlanta, GA

Field Technician

September 2004- January 2010

Explained company offerings to promote products and services to clients. Installed, maintained and repaired security systems

and fire alarm devices. Start and disconnect service.

Lee County Humane Society – Abuurn, AL

Director of Operation

April 2000- July 2004

Supervised over 15 employees with three shifts. Arrange adoption of animals, provide community service hours for the city of

Auburn. Organized fund raiser the center.

Accomplishments

Promoted to Lead Cable Installation Technician after just 6 months of employment.

Responded to and resolved an average of 15 field service requests per day.

Other Experience

Experience in water filtration processing unit

Experience in shipping and receiving

Skilled forklift operator

Skilled paint injector operator

Assembled components with hand and power tools

Contact this candidate