Customer Service Human Resources
Resume:
RIL M. BEATTY III
Cincinnati, Ohio 45230
acn9k8@r.postjobfree.com
PROFESSIONAL EXPERIENCE
Family Services Coordinator - 2014
LifeCenter Organ Donor Network - Cincinnati, Ohio
• Communicated with families making immediate end of life decisions, and shared considerations
regarding organ and tissue donation
• Supported grieving families during the donation process, ensuring that all questions regarding
donation were thoroughly answered in order for an informed decision to be made
• Coordinated with hospital staff (Doctors,Nurses, Decedent Affairs, Social Work, Spiritual Care
and others) regarding donor family dynamics, code/status changes, continuing patient care,
hospital brain death policies, and many other protocols
• Served as a community educator at many venues, and supported media campaigns via radio
(WRRM - Warm 98, WVXU - NPR) television commercials (WSTR, WXIX), printed media,
online media, and many other public speaking roles
Claims Representative I / Logistics Support Specialist – 2009 - 2014
Total Quality Logistics – Cincinnati, Ohio
• Responsible for facilitating the customer claims process, by working with customers and
carriers to successfully negotiate resolutions, in a distressed cargo event
• Investigates alleged carrier negligence, by thoroughly vetting supporting details and
documents
• Facilitates load activities by coordinating the efforts of TQL’s carriers, customers and
vendors
• Employs de-escalation and conflict resolution skills during incidents of crisis
• Supports Operational Sales and Carrier Resolution functions, ensuring that organizational
claim exposure is limited, while working with the carriers insurance to successfully
negotiate payments
Night Auditor and Guest Services Representative – 2008 – 2009
Classic Accommodations, LLC - Athens, Ohio
• Reviewed, investigated and satisfied customer billing and tenure concerns and needs
• Trained new associates to ensure continuity of excellent customer service
• Ensured that settlements were accurately submitted to banking institutions
Education Intervention Instructor / Substitute Teacher - 2007 – 2007
Pathway School of Discovery (K-8) – Dayton, Ohio
• Provided direct instruction to students needing an Individualized Education Program
• Ensured learning materials were effectively used and focused on educational objectives
• Coordinated with educators to provide feedback on students performance
Student Success Planning Services Counseling Intern - 2007 – 2007
Sinclair Community College – Dayton, Ohio
• Coached entering students who were determined to be facing challenges to success
• Evaluated academic transcripts of students to identify intervention needs
• Collaborated with Advisers, Enrollment Services and Disability Services to address
student needs
Human Resources Specialist/ Materials Management Specialist - 2001 - 2003, 2005 - 2006
Mary Scott Nursing Center – Dayton, Ohio
• Administered human resources, payroll, account payables, and resident trust processes
• Engaged in risk management analysis and updating of policy and procedures
• Trained and assessed new associates on supply management processes
Education, Training and Budget Specialist / Recruiting and Retention Program Coordinator
Army National Guardsman 1997 - 2007 - (Full-time Guard 2003 - 2005) -Honorably Discharged
• Managed a recruit retention and training site for the Ohio Army National Guard
• Registered soldiers into military education courses to achieve certification and promotion
• Managed and reported spending of additional duty and travel order accounts
• Title 5 USC, Section 2108 Preference Entitled Veteran - DD214 AUR
PROFESSIONAL & CIVIC AFFILIATIONS
Cincinnati Children’s Hospital - Therapeutic Interagency Program - Volunteer
Graduate Member, Alpha Phi Alpha Fraternity, Inc.
Guest Lecturer/Presenter – University of Cincinnati & Ohio University
TECHNOLOGICAL SKILLS
Microsoft Office Suite (Word, Outlook, Excel, PowerPoint, Publisher) - Collaborative Meeting Tools
EDUCATION
MASTER OF SCIENCE IN COUNSELING November 2007
Area of Focus: Business and Organizational Management & Counseling
Wright State University, Dayton, Ohio
BACHELOR OF SCIENCE IN ORGANIZATIONAL LEADERSHIP March 2006
Wright State University, Dayton, Ohio
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