Manager Customer Service

Name: Heather R. Jackson

Address: **** ***** *** ****** *** 202, Tampa, FL 33619

Cell Phone Number: 210-***-****

SUMMARY OF SKILLS:

Logistics Manager, 31 Logistics Readiness Squadron, Aviano Air Base, Italy, Logistics Manager, Vehicle

Fleet Manager, 99th Logistics Readiness Squadron, Nellis AFB, Nevada, On-Line Vehicle Interactive

Management System (OLVIMS) certification, Fleet Management Level I and II training, Trained in

Logistics Management processes to include acquisition, distribution, sustainment and disposition.

Developed and performed logistic management operations involving planning, organizing, analyzing,

coordinating and evaluating vehicle/logistics programs. Proficient using general office automation

software such as Microsoft Office and Microsoft Outlook. Arranged written and narrative summaries to

meet management needs. Proficient at typing and can type over 64 words per minute.

EXPERIENCE:

JUN 2011 to JUN 2014

Logistics Manager, Vehicle Maintenance and Analysis Manager, 31 st Logistics Readiness Squadron,

Aviano AB, Italy

Supervised maintenance scheduling of government vehicles and equipment in excess of $259 million.

Managed, operated and maintained the On-Line Vehicle Interactive Management System (OLVIMS),

Directed and developed logistic management operations involving planning, organizing, analyzing and

coordinating government fleet management assets supporting mission program requirements. Performed

periodic independent system evaluations and recommended improvements based on studies and analysis.

Managed the accountability of 3,422 government vehicles worth $259 million and ensured timely

maintenance was completed to maintain a 100 percent vehicle in commission rate. Responsible for

planning, analyzing, organizing, managing and coordinating the life cycle logistics support for vehicle

logistics to include procurement and quality assurance processes. Exercised technical leadership to obtain

logistics agreements as it pertained to vehicle contract and warranty work for all government fleet

resulting in the savings of $10, 000 to the Air Force. As Vehicle Maintenance manager, gathered facts and

developed oral and written communications relating to vehicle maintenance, management and logistics

and provided solutions to problems requiring attention due to the criticality of having a fully functional

government fleet of vehicles and equipment. As Vehicle Maintenance manager, I fostered a teamwork

environment and ensured all team members cooperated with each other to maintain a positive working

environment. Provided excellent customer service to over 2, 000 military and civilian personnel

requesting vehicle maintenance statistics and reports to provide to senior leaders.

DEC 2008 to JUN 2011

Vehicle Fleet Manager, 99th Logistics Readiness Squadron, Nellis AFB, Nevada

Supervised maintenance scheduling of government vehicles and equipment in excess of $100 million.

Directed and developed logistic management operations involving planning, coordinating pertaining to

government fleet management assets supporting mission program requirements. Managed, operated and

maintained the On-Line Vehicle Interactive Management System (OLVIMS). Responsible for the

accountability of over 3,000 government of vehicles and equipment. Managed the government vehicle

lease program in excess of $6.3 million dollars, ensuring maintenance was completed on time and

sustained a 100 percent vehicle in commission rate. Managed the Nellis Air Force base fleet long range

schedule maintenance program, ensuring vehicles were in compliance with preventative maintenance

contracts and schedules. As Vehicle Fleet manager, I fostered a teamwork environment and ensured all

team members cooperated with each other to maintain a positive working environment. Provided

excellent customer service to over 1, 500 military and civilian personnel requesting vehicle maintenance

statistics and reports to provide to senior leaders.

FORMAL EDUCATION:

Bachelor of Science, Business Administration, University of Phoenix, Phoenix, Arizona Associate

of Applied Science, Maintenance Production Management, CCAF, Montgomery, Alabama

SPECIALIZED TRAINING:

Logistics Fundamentals Course; Acquisition, Distribution, Sustainment and Disposition

On-Line Vehicle Interactive Management System (OLVIMS) Course

Fleet Management Levels I & II course

Contact this candidate