Data Entry Customer Service

THOMAS MATHEW PUTHENVEEDU

Cell # 480-***-****

****************@*****.***

Summary of Qualifications

* + years experience in administrative and clerical work.

Ability to work independently or in a team setting.

Proficient in Microsoft windows systems and Microsoft office applications,

Share Point, AS 400

Excellent telephone, customer service and people skills.

Data entry - Typing speed 50 (wpm) 10 key 11,000 keystrokes per hour.

QBE NA -Chandler - AZ 01/2011-

8/2014

Worked as insurance Servicing Representative/data entry clerk from January

2011 to August 2014

.Modify policies at loan level by following established guidelines and

utilizing internal tracking system to update information as required and

contribute to routine documentation processing workflows

.Resolve information gaps by contacting carriers and agencies as required

to gather policy information and other missing data and update systems and

records as appropriate

.Communicate with lenders by answering inbound service calls and

researching within loan database to extract required information and

provide comprehensive, timely responses to inquiries and requests

.Meet auditing requirements by accurately entering data and maintaining

data integrity in loan tracking applications to minimize risk and uphold

internal standards

.Complete high volume of data entry by quickly and accurately processing

loan-related task queues to meet productivity and quality requirements

.Manage individual performance by setting work-related goals, tracking

personal achievements and communicating with management to report on

success and identify improvement strategies

.Build insurance servicing skills and knowledge by soliciting performance

feedback, participating in cross-training and learning additional processes

and procedures to support multiple workflows and contribute to

effectiveness of team operations.

Vangent/Census 2010 Paper Data Capture Center, Phoenix AZ - 01/2010-

08/2010

Data Entry Operator (KFI)

. Responsible for reading and typing information from scanned images

. Learned screen formats and key verification functions in the data entry

systems

. Applied logical interpretation of Keying guidelines

. Participated in focus groups to improve the quality and efficiency of

work flow process

. This position required clearance from the United States Department of

Commerce (Suitability Determination), to work on the 2010 Census

Arizona State University, Tempe, AZ (Contract Kelly Staffing)

11/2009-01/2010

Data Entry Clerk

. Entered High School transcript data to OCR for any doc system

. Verified the document and research for update

. Exceed the quality and productivity

Data Entry Specialist - 1st USA Realty Professionals, Mesa, AZ

03/2007-09/2009

Entered all sales information details to Sure Close System, create and

update the file, research and verified document.

Scanned and upload confidential documents to system for real estate

transaction

Data Entry Clerk - Premier assigned to Rural Metro Corp, Scottsdale, AZ

11/2006-01/2007

Posted payments from insurance companies to patient accounts and

assisting patient account -AS400 system

Data Entry Coordinator - Strivers staffing, assigned to 1st USA Realty,

Mesa, AZ 07/06-09/06

Entered sales information to Transaction Management System and update

the file

Data Entry Clerk - Kelly Staffing assigned to Air Products Co. Gilbert,

AZ 05/06-06/06

. Entered inventory details to system

. Update the data

Data Entry/Clerk - Royal Court, Bahrain, Middle East 10/1994-09/2005

Entered information to system, answering telephone calls, dispatching

documents

Drafted and typing letters to Government organization.

Secretary/Clerk - Crown Prince Court Project Directorate, Bahrain,

05/1989-10/1993

Drafted and typing letters to contractors and government bodies.

dispatching documents

. A/P and A/R and preparation of balance sheets, Shipping and Receiving

Account Assistant - Electrical Contracting & Sales, Bahrain, Middle East

03/1988-12/1988

. Prepared invoices, maintain all books of accounts Sales and Purchase

Register ranging

from $2k up to $100k accounts.

. Posted to general ledger's A/P, A/R, typing letters and Shipping &

Receiving

EDUCATION

Marthoma College, Thiruvalla, Kerala - Pre degree Course

Pitman's Institute - Secretarial Course

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