Customer Service High School

Andrew D. Patton

*** ****** *** ■ Mooresville, NC 28115 ■ Phone: 704-***-**** ■ ***********@*******.***

Computer Engineering Technician

Knowledgeable, hard-working and trustworthy, degreed Computer Electronic Engineer seeking position as a SERVICE

TECHNICIAN (Installation, Field Service, Repair Shop) requiring a self-starter with a practical working knowledge of electro-

mechanical technology, excellent customer relations skills, and a reputation for fast and accurate work.

Education

ITT Technical Institute, Charlotte, N.C. Graduated: September 2011

Associate Degree : Computer Electronics Engineering Technology

Related Coursework: Microprocessors, Control Systems- Programmable Logic Controllers

Electronic Communications Systems I & II, Digital I & II, AC and DC Electronics

Mooresville Senior High School, Mooresville, N.C. Graduated: June 2009

High School – Internship

BHC Computers –Job Shadowing/Internship

Trained on loading computer operating systems and troubleshooting computer hardware components.

Technical Skills:

Hand solder surface mount components Operate & test equipment: multi-meters,

oscilloscopes

Troubleshoot and repair AC/DC circuits and power supplies

Practice of proper soldering techniques

Determine voltage, current, resistance and power by calculation and

Introduction to C Programming

measurement

Ability to read wire lists, schematics, and interpret drawings Electronic Communications Systems I and II

Over 2 years experience working with Window’s Applications and Computer and Electronics Capstone Project

repairing/programming Computers and Laptops Understand internal operation of a microprocessor

1 Year of Helpdesk Experience Network Standard Protocols

Experience:

Disys/Shipcom Inc 9/2014-Present

Contracted Installation Tech

• Assemble Inventory Racks

• Install Touchscreen Kiosk for Inventory System

• Setup IT Scales for Inventory Tubs

• Assist Logistic Lead in Checking Shipping Inventory

• Help Blue-Printers in Taking Pictures of All Primary and Secondary Inventory Items

Lowe’s Companies, Inc Mooresvile, NC 10/2013 – 03/2014

Contracted Tech Help Desk

• Answer Calls in the Q

• Dealt With Customers with Great Customer Service and Troubleshooting

• Experience With Windows 7 and Microsoft Outlook

• Troubleshoot Mobile Devices and Thin-Clients

• Troubleshoot Networking and Printers

• Make sure stores are in working order

• Dispatch FST’s if needed

Lowe’s Companies, Inc Mooresville, NC 9/2011 – 3/2012

Contracted Tech Deployment Technician

• Ran Thin-Client Computer Line Fixing & Troubleshooting Thin-Client Computers

• Experience With Windows 7 and Microsoft Outlook

• IPhone Programming & Deployment

• Worked in Warehouse Cleaning Thin-Client Computers, Corporate PC’s & Boxing of Equipment

• Made labels for Thin-Client Computers & Corporate PC’s

• Worked in Shipping when needed

Food Lion Mooresville, NC 4/2007 – 6/2008

Sales Associate

• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners

• Greet customers entering establishments

• Answer customers' questions, and provide information on procedures or policies

• Sell tickets and other items to customers

• Process merchandise returns and exchanges

Contact this candidate