Assistant Management

Carlos Michael Dean O. Franco

Experience : * year & 6 months

091******** *********************@*****.***

Education : Bachelor of Science in Business Administration

Major in Marketing Management – April 2013

WORK EXPERIENCE

Mar 2014 to Oct 2014 Scheduling Admin / Admin Assistant

Shell Business Service Center

- Process transactions (Truck Lifting’s) for Shell in the

United States of America

- Creates Daily and Monthly Reports for the Business

- Handled systems error and issues

- Handles Customers issues and disputes

- Acting as assistant to Supervisor (Team Lead)

- And other task that the Management will assign

May 2013 to Jan 2014 Retention Officer

Stream Global Services

- Answer customer questions regarding recent product and

service purchases

- Ensure that customers are happy with their

communications purchases

- Informs clients by explaining procedures and providing

information

- Resolves problems by clarifying issues; researching and

exploring answers and alternative solutions;

implementing solutions; escalating unresolved problems

- Sells additional services by recognizing opportunities to

up-sell accounts; explaining new features

- Maintains call center database by entering informatio n

- Maintains clients account through sales talk

EDUCATION

April 2013 Bachelor of Science in Business Administration

Major in Marketing Management

Dr. Filemon C. Aguilar Memorial College

Golden Gate Subd., Talon III, Las Piñas (02) 805-84-25;

805-85022

SKILLS

Advanced Administration Skills

Intermediate Customer Oriented, Booking Transaction

PERSONAL INFORMATION

Age : 22yld

Gender : Male

Status : Single

Address : 25 Phantom St Airmens Vill . Pulang Lupa Dos Las Piñas

5’8

Height :

W eight : 75kg

Skills : Computer Literate, Quick Learner, and Self Motivated

Language Spoken : English and Tagalog

Religion : Iglesia Ni Cristo

ADDITIONAL INFORMATION

- Able to get along well with co-workers and accept

supervision

- W illing to try new things and interested in improving

efficiency on assigned tasks

- Concerned with quality

- Produce work that is orderly and attractive. Ensure tasks

are completed correctly and on time

- Detail oriented, capable problem solver, proficient in

Microsoft Office, good organizational skills

- Positive attitude, flexible and have the ability to accept

and learn from criticism.

CARLOS MICHAEL DEAN O. FRANCO

Applicant

Contact this candidate