help desk analyst
Resume:
Perris CA, *****
Education:
Bachelors of Science, Information Systems and Cyber-security
ITT Technical Institute, San Bernardino, CA
Anticipated Graduation Date: June 2016
Associate of Science, Computer Networking Systems
ITT Technical Institute, San Bernardino, CA
Graduation Date: March 2013
Skills:
. Resolved/ Escalated Ticket requests from end-users, both telephone and
email in a courteous manner.
. Worked with Axosoft, and Solarwinds ticketing systems
. Remote Desktop support with Dameware, VNC, Microsoft Remote desktop
(MSTSC), and TeamViewer
. Established ability to analyze, troubleshoot and determine technical
problems
. Installing equipment, setting up machines, and programs to meet
department specifications
. Perform and/or oversee software and application installation and
upgrades
. Microsoft Desktop and Server Operating Systems, including the
installation and administration of user, administrator and user
accounts
. Ran queries, input data such as bills and Purchase Requests for
equipment with department request upon approval
. Applied PC/ Laptop images both Windows 7 and 8 over the network with
Microsoft system center.
. Install, configure and maintain company computers, computer images
(.WIM files), thin clients, network printers, file servers, network
cabling, and other related equipment, devices, software and systems
. Kept track of inventory using mobile asset, bar-scan, excel, and while
implemented asset locations.
. OS - Ubuntu, Linux Mint, Fedora, Win XP, Vista, 7, 8/8.1, Win Server
2003, Server 2008/R2, and Sever 2012
. Software Application - Dell Kace Management, Microsoft Office Suite
2010 - 2013, Adobe Photoshop, VMWare, QuickBooks, remote desktop
(Microsoft, VNC, Team viewer), Mobile asset, Lansweeper, Dameware
. Active directory- users and computers, OU management, user file
permissions
. Troubleshoot/Test telecommunications (Telephone, and fax lines)
. Cisco/Mitel IP Phones and configurations (Unified Communications
Manager)
Experience:
Housing Authority of the County of San Bernardino. Office, San Bernardino,
CA November 2014 - January 2015
Desktop/Helpdesk Support
. Fielded an average of 1-3 customer service calls per day.
. Support end-user workstation, laptops, thin clients and printers on a
Microsoft Windows-based
. Maintained DPM backups on site and off site.
. Data entry with bills and Purchase Requests for departments
. Provided onsite support driving company vehicle
. Monitored network devices with Lansweeper
Iherb Inc. Warehouse, Moreno Valley, CA
June 2014 - October 2014
Desktop/Helpdesk Support
. Support end-user workstation, laptops, thin clients and printers on a
Microsoft Windows-based LAN utilizing TCP/IP
. Maintained, Configured and repaired (ZM400 and ZT400) Zebra printers/
Intermec CN3 Mobile Computers.
. Work directly with software development to ensure quick resolutions to
(WMS) software issues
. Maintain confidentiality with regard to the information being
processed, stored or accessed by the end-users on the network.
County of San Bernardino Court house, San Bernardino, CA May 2014
- June 2014
Computer support
. Install and configure county computers, network printers, network
cabling, and other related equipment, devices, software and systems Setting
up machines, and programs as needed.
. Moved entire computer setup from old location to new location.
. Inventoried equipment such as PCs, scanners, monitors and printers.
Redlands Unified School District, Redlands, CA
February 2014 - May 2014
Desktop Support
. Analyze, troubleshoot and determine technical problems
. Setting up machines and programs to meet specifications
. Worked with students and staff
AAA Electrical Equipment Warehouse, Chatsworth, CA
February 2013 - January 2014
Network Systems Administrator
. Repairing, Building and maintaining all PCs
. Scheduling ongoing plan for preventative maintenance
. Implemented inventory management
Work Study, AAA Electrical Equipment Warehouse, Chatsworth, CA
June 2012 - February 2013
Network Systems Administrator
. Repairing, Building and maintaining all PCs
. Pulling Cat5e and cat6 cable
. Punch down on patch panel
. Scheduling ongoing plan for preventative maintenance
REFERENCES
For
Adan J. Navarrete
Steve Grimes, Director of Information Systems, Housing Authority of San
Bernardino
715 East Brier Drive, San Bernardino, CA 92408-2841
Scott Oxenreiter, IT Helpdesk Supervisor, Iherb.Inc
17825 Indian Street, Moreno Valley, CA 92551
Robert J. Graham, System Administrator, AAA Electrical Equipment
20750 Lassen St., Chatsworth, CA 91311
(818)- 305-5010
Elmer Portillo, Business Owner/Sales Representative
5000 Azusa Canyon Road Irwindale, CA 91706
(323)-228- 1087
Clara Villegas, DFW Motel Supply & Textiles of San Antonio, Office Manager
10203 Kotzebue St. Suite E., San Antonio, TX 78217
Resume of Adan Navarrete
Contact this candidate