***** ******* ***,

Perris CA, *****

Education:

Bachelors of Science, Information Systems and Cyber-security

ITT Technical Institute, San Bernardino, CA

Anticipated Graduation Date: June 2016

Associate of Science, Computer Networking Systems

ITT Technical Institute, San Bernardino, CA

Graduation Date: March 2013

Skills:

. Resolved/ Escalated Ticket requests from end-users, both telephone and

email in a courteous manner.

. Worked with Axosoft, and Solarwinds ticketing systems

. Remote Desktop support with Dameware, VNC, Microsoft Remote desktop

(MSTSC), and TeamViewer

. Established ability to analyze, troubleshoot and determine technical

problems

. Installing equipment, setting up machines, and programs to meet

department specifications

. Perform and/or oversee software and application installation and

upgrades

. Microsoft Desktop and Server Operating Systems, including the

installation and administration of user, administrator and user

accounts

. Ran queries, input data such as bills and Purchase Requests for

equipment with department request upon approval

. Applied PC/ Laptop images both Windows 7 and 8 over the network with

Microsoft system center.

. Install, configure and maintain company computers, computer images

(.WIM files), thin clients, network printers, file servers, network

cabling, and other related equipment, devices, software and systems

. Kept track of inventory using mobile asset, bar-scan, excel, and while

implemented asset locations.

. OS - Ubuntu, Linux Mint, Fedora, Win XP, Vista, 7, 8/8.1, Win Server

2003, Server 2008/R2, and Sever 2012

. Software Application - Dell Kace Management, Microsoft Office Suite

2010 - 2013, Adobe Photoshop, VMWare, QuickBooks, remote desktop

(Microsoft, VNC, Team viewer), Mobile asset, Lansweeper, Dameware

. Active directory- users and computers, OU management, user file

permissions

. Troubleshoot/Test telecommunications (Telephone, and fax lines)

. Cisco/Mitel IP Phones and configurations (Unified Communications

Manager)

Experience:

Housing Authority of the County of San Bernardino. Office, San Bernardino,

CA November 2014 - January 2015

Desktop/Helpdesk Support

. Fielded an average of 1-3 customer service calls per day.

. Support end-user workstation, laptops, thin clients and printers on a

Microsoft Windows-based

. Maintained DPM backups on site and off site.

. Data entry with bills and Purchase Requests for departments

. Provided onsite support driving company vehicle

. Monitored network devices with Lansweeper

Iherb Inc. Warehouse, Moreno Valley, CA

June 2014 - October 2014

Desktop/Helpdesk Support

. Support end-user workstation, laptops, thin clients and printers on a

Microsoft Windows-based LAN utilizing TCP/IP

. Maintained, Configured and repaired (ZM400 and ZT400) Zebra printers/

Intermec CN3 Mobile Computers.

. Work directly with software development to ensure quick resolutions to

(WMS) software issues

. Maintain confidentiality with regard to the information being

processed, stored or accessed by the end-users on the network.

County of San Bernardino Court house, San Bernardino, CA May 2014

- June 2014

Computer support

. Install and configure county computers, network printers, network

cabling, and other related equipment, devices, software and systems Setting

up machines, and programs as needed.

. Moved entire computer setup from old location to new location.

. Inventoried equipment such as PCs, scanners, monitors and printers.

Redlands Unified School District, Redlands, CA

February 2014 - May 2014

Desktop Support

. Analyze, troubleshoot and determine technical problems

. Setting up machines and programs to meet specifications

. Worked with students and staff

AAA Electrical Equipment Warehouse, Chatsworth, CA

February 2013 - January 2014

Network Systems Administrator

. Repairing, Building and maintaining all PCs

. Scheduling ongoing plan for preventative maintenance

. Implemented inventory management

Work Study, AAA Electrical Equipment Warehouse, Chatsworth, CA

June 2012 - February 2013

Network Systems Administrator

. Repairing, Building and maintaining all PCs

. Pulling Cat5e and cat6 cable

. Punch down on patch panel

. Scheduling ongoing plan for preventative maintenance

REFERENCES

For

Adan J. Navarrete

Steve Grimes, Director of Information Systems, Housing Authority of San

Bernardino

715 East Brier Drive, San Bernardino, CA 92408-2841

909-***-****

Scott Oxenreiter, IT Helpdesk Supervisor, Iherb.Inc

17825 Indian Street, Moreno Valley, CA 92551

951-***-****

Robert J. Graham, System Administrator, AAA Electrical Equipment

20750 Lassen St., Chatsworth, CA 91311

(818)- 305-5010

Elmer Portillo, Business Owner/Sales Representative

5000 Azusa Canyon Road Irwindale, CA 91706

(323)-228- 1087

Clara Villegas, DFW Motel Supply & Textiles of San Antonio, Office Manager

10203 Kotzebue St. Suite E., San Antonio, TX 78217

210-***-****

Resume of Adan Navarrete

951-***-**** T

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