Manager Customer Service

LOURDES BERNABE

*** * ***** **, **********, NJ **601 C: 862-***-**** *******.*********@*****.***

Summary

An independent and self motivated professional with excellent research and writing skills;

able to grow positive relationships with clients and colleagues at all organizational levels.

Highlights

Microsoft Office proficiency Resourceful

Meticulous attention to detail Strong problem solver

Results oriented Schedule management

Self directed Proofreader

Accomplishments

2 Published Novels; World Traveler

Experience

Assistant Teacher (2013 2014)

Children's Country Day School Paramus, NJ

Highly skilled in supervising and interacting with children positively.

Well versed in providing affection and safety to children.

Able to prepare hygienic meals.

Adept at directing children in eating, resting and personal cleanliness.

Proven record of handling private issues properly.

Demonstrated ability to provide proper direction of children in their daily routine.

Knowledge of setting proper limits and boundaries with families

Assistant Manager (2011 2013)

Charlotte Russe Paramus, NJ

Daily, weekly, and monthly cash procedures and deposits.

Hired, trained and scheduled low level associates.

Visual merchandising and store maintenances.

Store Manager (2010 – 2011)

Lids Paramus, NJ

Learned and mastered embroidery machine to improve store numbers, train employees, and

gain promotion from Assistant Manager to Store Manager.

Traveled to various locations to train new hires.

Managed inventory and created weekly and monthly employee schedules.

Daily, weekly, and monthly accounting procedures to ensure minimal losses.

Head Secretary (2006 – 2010)

AMS Mortgage Company Saddle Brook, NJ

• Microsoft Office: Excel, Word, and PowerPoint

• Popular computer software

• Typing Speed: 90 W.P.M.

• Proven customer service and organizational skills

• Able to answer telephone calls and greet visitors efficiently

• Knowledge of business principles

• Ability to work independently

• Detail oriented; able to multi task

• Preparing and proofreading reports and forms

• Bilingual – Native English and Spanish

Education

Seton Hall University South Orange, NJ ; Degree in Progress

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