Customer Service High School
Resume:
Jonathan Do
Oakland Gardens NY 11364
********.***.**@*****.***
February 9, 2015
To whom it may concern,
I would like to express my interest in the analyst position being offered. I believe with
my collective experience in College as well as in my work history make me a strong
candidate for the job.
Ever since I was a kid I’ve had a thirst for knowledge. You could always find me in
the library in weekends, learning just about anything I could get my hands on. As I
grew older and with the expansion of the internet, I found my curiosity only grew
greater. When I was myself in high school and college I began doing research for
projects and I found that I was very proficient at it. Not only was I excellent at
collecting data, but also in interpreting it. Almost all the time I was chosen to be
project leads in both school and work because I was the most efficient and organized.
These skills were not something I gained automatically, but rather through the hard
work I put into learning them and the enthusiasm that I always try to carry with me.
These are the reasons that I am applying for this position. These skills are the ones
that are necessary to complete the tasks that the job would require of me and I would
gladly complete them with accuracy, speed and enthusiasm.
Please find attached my resume for your perusal. I thank you for your time, and look
forward to hearing from you.
Sincerely,
Jonathan Do
Jonathan Do
[5614 Clearview Expwy, Bayside, NY 11364] [646-***-****] [********.***.**@*****.***]
EXPERIENCE
7/1/2010 to Present Starlan Telecom Corp New York, NY
Team Leader
• Managed all incoming and existing tickets to ensure that all issues were handled efficiently.
• Developed new customer relationships and provided support for existing customers.
• Designed and constructed physical network layouts tailored specifically to customer specifications.
• Conducted troubleshooting sessions to resolve issues found on computers and servers.
• Conducted thorough analysis of new technologies and solutions and prepared proposals for customer service
upgrades.
• Assisted in creation of migration procedures to convert users from Physical machines to Virtual Machines.
• Prepared financial documents for customer and tax purposes.
4/1/2010 to 6/30/2010 U.S Census Bureau New York, NY
Enumerator
• Prepared census routes and assembled information and data packages for fellow enumerators to gather data.
• Assisted Crew Leader in combining data gathered from all personnel to submit to census administration.
• Convinced management for more provisioning of responsibilities to active enumerators to compensate for
lack of manpower.
EDUCATION
The City College of New York New York, NY
GRADUATED DEC 2013
Bachelor of Arts in Management & Administration
• Developed leadership and organizational skills through being Philippine American Organization President
2010-2011
• Peter F. Vallone Scholar
ADDITIONAL SKILLS
• Proficient in MS Office (Includes Excel, Word, Outlook and PowerPoint)
• Able to work in a team structure and collaborate with others.
• Excellent ability to obtain and analyze information.
• Ability to learn new skills quickly and to execute with a high level of precision.
REFERENCES
References are available on request.
Contact this candidate