Customer Service Representative

Shaakira Gladden

Customer Service Specialist

Brooklyn, NY

***********@*****.*** - 917-***-****

WORK EXPERIENCE

Senior Medical Secretary

Weill Cornell Medical College - New York, NY - May 2013 to Present

•Ensures accurate patient registration information is collected, managed care requirements are adhered to

and insurance eligibility is verified. Utilize the newly launched Epic system amongst the New York Presbyterian

hospitals.

Collections Representative

PHEAA - Harrisburg, PA - October 2010 to June 2011

Responsibilities

• Provided a satisfactory customer experience by offering assistance when needed.

• Educated and assisted borrowers with appropriate repayment programs.

• Provided quality assurance for all loan borrowers under contract.

• Resolved delinquent accounts by referring to daily updates.

Customer Service Representative

Esprit - 2009 to 2011

Provide assistance with interpretations of current trends within the brand in order to generate creative solutions

and sales.

• Actively seek exterior inspiration and contribute to the unique yet overall display concept.

• Support sales generation by providing assistance that will create an environment to represent the customer's

lifestyles and interests.

Administrative Support

Work Force One - 2007 to 2009

Provide Administrative support; phone coverage, filing, expense and calendar management.

• Prepare competitive reports for staff.

• Participated in client meetings and department conference calls.

• Contacted both existing and potential clients in order to provide updated promotions for entrepreneurs.

49 paerdegat 2nd street

Brooklyn, NY 11236

917-***-****/ ***********@*****.***

EDUCATION

Mass Communications

Brooklyn College

ADDITIONAL INFORMATION

Skills:

25 WPM, Microsoft Word, Excel, PowerPoint, QuickBooks Manager

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