Customer Service Administrative Assistant
Resume:
Teal De Francesca
*** ******* ******* ******* **
Calgary, Alberta, T3G 4S6
***************@*****.***
PROFESSIONAL PROFILE
Possesses the ability to adapt to different working environments and perform as a team-player.
Exceptional problem solving skills, with the ability to stay calm and focused in stressful situations and a
superior aptitude for critical thinking. A patient individual with the ability to calmly diffuse problematic
situations, a skill acquired through extensive experience in customer service. Highly motivated to
complete tasks with minimum supervision. Exhibits a professional and encouraging attitude with the
ability to stay organized and attentive. Passionate about leading a positive and conscientious life and is
constantly seeking to expand knowledge and gain experience.
EMPLOYMENT HISTORY
Jack Astor’s Bar & Grill
Server
Mississauga, ON June 2014 – January 2015
• Customer service skills utilized in greeting and engaging with guests; creating and
maintaining relationships with them
• Took food and beverage orders and ensured the timely and correct deliveries of those
orders
• Demonstrated the ability to operate effectively in a fast paced environment and
maintain a high level of energy and enthusiasm
• Used suggestive selling techniques to sell specific i tems on the menu
• Processed various methods of payments
• Used the SQUIRREL point of sale (POS) computer system
• Sanitized, reorganized, and upheld my station during the shift
Sandman Signature Hotel
Guest Service Agent
Mississauga, ON March 2014 – November 2014
• Greeted guests as they arrived, processed check-ins and check-outs appropriately
• Answered phones in a professional manor, provided information to callers and
t ransferred calls
• Answered queries regarding the hotel’s services, charges, dining facilities and t ravel
d irections
• Processed reservations in person and over the phone
• Liaised with maintenance, shuttle services, taxi services, and recreation services
• Computed bills and took payments
• Balanced cash and generated accounting reports
De Francesca Contractors
Administrative Assistant
Mississauga, ON July 2008 – January 2015
• Answered telephones and responded to e-mails
• Verified banking statements and invoices
• Input ted data and wrote up reports using: Microsoft Word, Excel, PowerPoint, and
Outlook
• Worked at a condominium sales office (Prospective Condominiums L td.): g reeted
customers, answered phones, signed up potential buyers on-line, completed excel
spread sheets, answered various questions regarding the condominiums
• Other various office duties including: organizing files, disposing of classified
documents, and maintaining a level of cleanliness in the office
Superior Pool Spa & Leisure Ltd
Lifeguard
Toronto, ON June 2008 – September 2013
• Enforced rules, prevented accidents, attended injuries, greeted swimmers and
answered questions
• Maintenance duties: backwashed fil ters, vacuumed pool, set up pool equipment,
added chemicals, checked chemicals, kept pool area clean
EDUCATION
Brock University
St. Catharines, ON 2009-
2014
• Bachelor of Ar ts (Honours) Political Science
• Focus in Canadian Politics, and Environmental Sustainabili ty
SPECIAL SKILLS
• Created a strategic plan to increase voter turnout in the 2014 St. Catharines
m unicipal elections, presented i t to members of the St. Catharines City Council, and
received acknowledgement from the Mayor of St. Catharines
• Completed up to grade 8 Piano with the Royal Conservatory of Music
• Standard First Aid & CPR C certified
• Proficient in all Microsoft Office programs
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