MARK GIEHLER

**** ****** ******

Parma, Ohio **129

H: 440-***-**** C: 440-***-****

acn8ne@r.postjobfree.com

SUMMARY

Adaptable and industrious Operations/Engineering Manager with extensive

line involvement in a variety of industries. Forward thinking, strategic

business partner recognized for driving change to implement profitable

business objectives and building relationships with client groups.

Experience in goal establishment and problem solving in both field/plant

and corporate environments. Strengths include:

Computer Aided Drafting SAP

Siebel ISO 9001:2008 Certified Auditor

Oracle 6-Sigma Greenbelt

AS400

NEWARK, Richfield, OH 2007 - 2014

Operations Manager - Ecommerce, E-Procurement, Web Support 2011-2014

Oversee the centralized processing of quotes and purchase orders through

multiple electronic channels (internet, fax, email) using OCR software.

Manage processing of e-Procurement Orders received via cXML files

transmitted from our customers. Also process orders located on customer

designated web sites via Web Pull Downs. Manage the company's Web Support

department through a multitude of methods such as Chat, Email, telephone.

Work with all aspects of the organization globally to develop and improve E-

channel systems thus improve customer NPS score, including the resolution

of escalated issues through Root Cause Analysis. Establishment of employee

objectives; provide coaching; conduct performance reviews.

. Established eProcurement & Web Support groups when functions

transitioned from corporate offices

. Manage staff of 14 people

. ISO 9001:2008 Certified Auditor

Technical Support, Site Manager - 2007-2011

Supervise a team of engineers by providing feedback and guidance on

performance. Member of 6-Sigma training program and member of customer

experience teams. Work on special projects for regional and global

Technical Support and Technical Marketing as assigned.

. Supervise 9 engineers with responsibility for hiring & training.

. Created New Customer Acquisition program

. Headed the voice of the customer program within department.

CLEVELAND MOTION CONTROLS, Valley View, OH 2005 -

2007

Automation Engineer

Provide test, installation, start-up, and repair of drives and automation

drive systems.

. Tested, calibrated, and repaired newly manufactured and existing

drives and system boards.

. The preferred engineer to the Repair Department assisting with

clearing backlogged work

. Managed the reclamation, reconditioning and inventory of used

/obsolete automation products.

. Provided technical phone support to field engineers and customers

needing help.

. Became company expert of antiquated networking protocol system used

with proprietary automation systems.

MARCONI COMMUNICATIONS, Lorain, OH 1998 -

2004

Senior Marketing Specialist (Application Engineering)

Responsible for developing AC/DC power system proposals using site surveys,

project specifications, and technical drawings while working closely with

sales and customers. Provide technical guidance to field engineers, sales

and project engineers.

. Managed 48V wireless business development proposals, securing 100% on-

time performance.

. Negotiated suppliers pricing on per project basis achieving up to 30%

decrease.

Project Engineer

Prepared detailed AC/DC power installation specification packages through

equipment ordering and specifying bills of material, composing detailed

specifications and interacting with field engineers, installation managers

and telephone company employees.

. Completed all projects ahead of schedule, exceeding monthly billings 15%

monthly.

. Crafted engineering MSWord and CAD templates, increasing productivity of

staff.

CANADIAN STANDARDS ASSOCIATION (CSA), Independence, OH 1996 -

1998

Project/Test Engineer

Managed certification programs from initial customer contact to awarding

certification by testing products to ANSI, CE, CSA and UL standards.

Developed new testing stations and supervised test technicians.

. Established Carbon Monoxide detector certification program.

. Created pressure vessel to measure gaseous volume loss of stainless steel

piping sample when heated to 2000-degree temperature and 125-PSI

pressure, making CSA the only choice for product certification.

. Supervised reconstruction of pressure relief valve testing platform,

allowing CSA to start pressure relief valve testing again, increasing

overall revenues.

UNITED STATES ARMY RESERVES (Retired) 1982 -

2007

Captain, Army Medical Service Corps

EDUCATION

Master of Business Administration (Management), Indiana Wesleyan

University, Independence, Ohio

BS in Electronic Engineering Technology, The Cleveland State University,

Cleveland, Ohio

Associate of Biomedical Engineering Technology, Cuyahoga Community College,

Parma, Ohio

Associate of Electronic Engineering Technology, Cuyahoga Community College,

Parma, Ohio

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