Management Technical Support

DAVID P. KREISS

**** ****** **********, ******** ***** H 708-***-**** C (708)

***-**** *******@*****.***

SUMMARY

A detail-oriented and analytical IT professional with a demonstrated

track record of achievement in mainframe and open systems deployments,

software configuration library management, deployment process

enhancements/troubleshooting, testing, and release management.

Established capabilities in application design, implementation,

troubleshooting and monitoring, continuous improvement, and change

controls. Enhances and automates business processes to generate

efficiency. Innovative thinker adept at leveraging technology to

improve operations and productivity to create an agile and responsive

data processing environment.

TECHNICAL SKILLS

Systems: Mainframe z/OS, MVS, VM, DOS/VSE/SP, UNIX, Windows.

Mainframe: ISPF, SCLM, JobTrac, Netview, CICS, VSAM, SPUFI, QMF.

Databases: DB2 (mainframe), DB2 (open systems), Oracle, SQL.

IBM Utilities, Syncsort, FileAid, Expeditor, FTP, Connect Direct,

TCP/IP, JOBTRAC scheduling.

Languages: COBOL, Assembler, C, Perl, Visual Basic, TSO CLIST, Rexx,

Easytrieve, DYL280.

MS Tools: Access, Excel, Visio, Word.

Tools: ClearQuest, Clearcase, BuildForge, Unicenter Service Desk

(Incident/Change Requests/Service Requests, Problem

Management), BMC Remedy, ITIL & SDLC processes.

EXPERIENCE

TRANSUNION Chicago, Illinois

Systems Engineer Release Management 2014-2015

. Created and executed release deployment plans performing delivery pre-

work on large releases to smaller weekly application deployments.

. Improved, reduced, and simplified scripted deployment plan processes

through automation.

. Received build package turnover from development promoting deliveries

into testing, staging, production, and production training

environments.

. Coordinated notifications, release install meetings, and planned

yearly release schedules.

. Performed troubleshooting analysis to resolve application problems

preventing the application team from moving ahead, which allowed them

to get back on the release schedule.

. Maintained deployment plans, release schedules, documentation on a

SharePoint site.

. Integrated corporate business unit's onboard into Release Management

processes.

. Created Requests for Change (RFCs) for all assigned deployments for

approval by the Change Control Board including listing impacts to all

configuration items (CMDB) and RFC back out plans.

Systems Engineer 2013

. Designed, coded, documented, and rolled out MFDeploy process

eliminating Tivoli InfoMan software in under 3 months to avoid

software costs at $500,000 per year providing partial mainframe

deployment capabilities with automated backups.

. Provided support in technical and administrative roles for Software

Configuration Library Management and View Direct Report Warehousing

System, Mainframe Deploy, which is a customized system allowing

partial deliveries to production libraries which included automated

JobTrac scheduling of the deployment.

. Designed and utilized Unicenter approval list maintenance processes

and monitored yearly government compliance audits of system processes

and practices.

. Partnered in two key file transfer projects allowing TransUnion to

take strategic control of file transfer processes from Acxiom to

operationally run the data center file transfer processes for

customers. The success of these 2 projects had cost savings allowing

a low MIPS CPU known as the "penalty box" to be freed up for other

uses and eliminated Control-M software costs.

. Provided disk storage estimates for report removal from mainframe over

to open systems.

. Participated in restructuring SDLC environments to be PCI compliant.

. Provided Jobtrac scheduling support 24x7.

ACXIOM CORPORATION (Outsourcing Partner for TransUnion) Chicago, Illinois

Systems Engineer 2007-2012

. Created CLIST that allowed Control-M software to be retired and to

schedule the file transfers into JobTrac. Also coordinated daily the

load resource balancing support allowing proper resource line

allocations for FTP and Connect Direct file transfers.

. Served as liaison for critical project with market services team

committed to getting FTP and Connect Direct transfers to occur from

Chicago to Conway, Arkansas, location.

. Served on project team to initiate start of ITIL Unicenter service

request ticketing processes in TransUnion for mainframe service

request while creating/implementing flowchart designs and process flow

documents.

. Performed root cause analysis after incident identification to attach

to problem ticket including service request remediation tickets.

. Wrote root cause analysis documents after collecting logs and

interviewing associates involved in incidents.

. Continued support and administration for SCLM, VDR report warehousing,

and Tivoli InfoMan support as mainframe activities.

TRANSUNION Chicago, Illinois

Senior Configuration Management Analyst 1996-2006

. Created, maintained, trained, and documented legacy mainframe software

configuration environments, using IBM Software Configuration Library

Management tool to control mainframe software environments for

internal customers. SCLM comes with MVS/ISPF which means it is free

compared to CA-Endevor.

. Provided software configuration management for open systems performing

design and support for IBM Rational ClearQuest and ClearCase

environments for internal customers.

. Coordinated mainframe release enhancements and defect fixes providing

change management support for development, testers and deployment to

production support for large mainframe database containing credit

histories of United States consumers.

. Performed daily resolution of incident and service requests tickets

submitted for tool support.

. Participated in evaluation process of determining configuration

management tool utilization and developed processes, policies, and

procedures for change management.

. Wrote API scripts, hooks, and exits in CLIST, Rexx, Perl, and Visual

Basic within the tools.

. Implemented backup procedures and recovery processes of source,

versioning, accounting, and audit tracking activity information.

. Conducted SCLM training classes for mainframe developers and users to

understand SCLM functions for proper tool utilization. Trained three

associates to provide SCLM administrative backup support.

. Provided additional unrelated support for report warehousing using

View Direct, finalist zip code processing, and social security

processing with Death Master File.

ADDITIONAL EXPERIENCE

Software Tester, TransUnion Chicago, Illinois 1994-1996. Developed test

plans and test cases from business requirements for project enhancements,

defects, and change requests. Provided technical support to test team

validating integrity of mainframe test environment.

LAKE SHORE BANK, 1990-1994 Chicago, Illinois, Senior Programmer, 1990-1994.

Installed, converted branch banks, and supported new releases from third-

party vendor Florida Software Systems. Utilized change management skills

to simplify and standardize process upon receipt of new releases to ensure

more agile/reliable installation process. Handled online/batch support to

facilitate fee changes for deposit and loan application systems, including

online CICS collections and teller systems. Wrote programs to automate

transaction entry for deposits and loans into general ledger banking

application.

BISYS, Oakbrook, Illinois, Programmer Analyst, 1988-1990. Supported bank

conversions, new customized release installs from Cherry Hill New York and

all support aspects of Total-Plus bank software applications. Coded and

applied file fixes on incidents as needed.

FIRST FINANCIAL MANAGEMENT CORPORATION, Lombard, Illinois, Lead Check

Processing Programmer, Technical Support Analyst, Programmer, 1985-1988.

Provided technical support analyst programming, including physically

building connections to 3705 controllers. Implemented physical connections

in new data center and oversaw mainframe EP program generation loading into

controller defining support to 40 banks. Established remote ACH

transmission capabilities and support for 40 banks and performed

installation, technical support, maintenance, and documentation of open

systems UNIX check processing environment. Coded sort patterns for the

check sorters.

SEARS BANK/UNIBANCTRUST/OLD KENT, Chicago, Illinois, Programmer, 1984-1985.

Installed and supported certificate of deposit and ACH transfer systems

and provided technical support during conversion of all banking

applications over to Mellon Bank systems, including customer information

files. Performed writing of extract programs to pass files properly over

to Mellon Bank. Assisted in rebuilding data center to support online CICS

and batch processing to support third-party trust applications processing

to service First National Bank of Chicago.

SEARS BANK/UNIBANC TRUST, Chicago, Illinois, EDP Auditor, 1982-1984.

Converted and enhanced suite of auditing programs from Peat Marwick S2170

software into Computer Associate Easytrieve programs to support all banking

application audits. Facilitated conversion of existing S2170 programs over

to Easytrieve, adding new programs to provide better audit coverage and

designing data dictionaries/reports. Performed input/output audit reviews

of all applications requiring systems analysis and flowcharting of

processes.

EDUCATION

DOMINICAN UNIVERSITY, River Forest, Illinois

MBA, Information Technology, Quantitative Analysis, Decision Making, 1980-

1982

CONCORDIA UNIVERSITY, River Forest, Illinois

BA, Piano Performance, Computer Science, Sociology, 1978

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