Customer Service Sales

Kalvin Kirwan

****, *** ********, **** ********* Circle, SW, Calgary,Alberta, T2V5A1

Cell: +1-403-***-**** - *********@*******.***

Career Overview

Reliable Customer Service Representative with an extensive track record in

demanding sales in account management environments. Also results-driven

Account Manager with a proven ability to establish rapport with clients.

Core Strengths

Active listening skills Adaptive team player

Sharp problem solver Cheerful and energetic

Energetic work attitude MS Office proficient

Customer service expert Dependable and reliable

Accomplishments

Sales

. Surpassed all sales goals by 50% after the second month.

. Increased overall sales target after 4 months.

Customer Service

. Researched, clamed and rapidly resolved client conflicts to prevent

loss of key accounts.

. Greeted customer upon entrance and handled all cash and credit

transactions.

. Assisted customers over the phone regarding store operations, product,

promotions and orders.

Information Technology

. Helped manage, build and update a company website.

. Created a new docket system that is still in place today.

Work Experience

Account Manager

May 2014 - January 2015

KC Sports - Mullingar, Westmeath, Ireland

. Established more than 30 new accounts, earning a combined profit of

over E10,000 a month.

. Identified prospective customers using lead generating methods and

performing an average of 50 cold calls / cold emails per day.

. Consistently met and exceeded department expectations for productivity

and sale levels.

Hospitality Personnel

September 2013 - January 2015

Mullingar Greyhound Track - Mullingar, Westmeath, Ireland

. Provided prompt, efficient, friendly, and quality service at all

times.

. Maintained stock levels to prevent shortages of critical items.

. Apportioned and served food visitors and employees.

Head of Customer Care

May 2012 - September 2013

KC Sports - Mullingar, Westmeath, Ireland

. Successfully managed the activities of 7 team members in multiple

areas.

. Improved service quality and increased sales by developing a strong

knowledge of company's products and services.

. Resolved customer questions, issues and complaints.

Beverage Service

December 2007 - March 2010

Canton Casey's - Mullingar, Westmeath, Ireland

. Provided prompt, efficient, friendly, and quality service at all

times. Accurately balanced cash register at all times.

. Maintained stock levels to prevent shortages of critical items.

. Quickly mixed a variety of simple and complex cocktails.

Educational Background

Bachelor of Business: Business 2014

Athlone Institute of Technology - Athlone, Westmeath, Ireland

. Received a Grade 1 Merit

. Marked in top 5% in Business Management and Enterprise Development

class

. Passed year without one repeat

Higher Certificate in Business: Business 2012

Griffith College Dublin- Dublin, Ireland

. Graduated with a Grade 2 Merit

. In spare time passed all Alison.com Microsoft Office online classes

. Won a prize for best sales pitch in class

Passed One Year: Computer Science

Griffith College Dublin- Dublin, Ireland

. Passed first year but failed to progress in this course

. Developed a taxi meter from Java programming

Plenty of references on request.

Contact this candidate