Customer Service Quality Assurance

Jenny R. Pasco

*** ****** *****, ******* ** ***21

Phone: 402-***-**** ********@*******.***

Objective

Hardworking individual who is seeking an opportunity to use my degree in Psychology along with my

previous work experience in a new career field.

Employment History

Inbound Customer Service

09/08/14-present Celebrity Staffing-Nelnet 402-***-**** Lincoln, NE

Intensely trained with a focus on customer service as student loan servicer advisor answering inbound

questions resolving and problem solving issues concerning those student loans. In addition continuously

trained and furthered knowledge concerning the financial and regulatory standards of those loans.

Quality Assurance Technician

04/2013-08/2014 MBA Poultry 402-***-**** Tecumseh, NE

Audited live slaughtered poultry product for industry and internal standards of presentation, quality, and

timeliness of quantity. Tested, measured and analyzed data using lab practices and chemical reactions.

Documented and recorded data under federal and internal guidelines. Also entered data in various

documents and spreadsheets for tracking and internal purposes of review and future resolution. Observed

and helped as needed production and packaging of the product. Responsible in insuring that good

manufacturing practices and safety procedures were followed.

Quality Assurance Technician

05/2013- 03/2014 C.J. Foods 402-***-**** Pawnee City, NE

Measured, tested and analyzed data from extruded product, primarily high quality pet food.

Recorded and documented data. Interacted with clients and represented my department’s part in the

process. Inspected areas in pre operations for extrusion and for general cleanliness.

Trained and mentored co-workers. Received, inspected and processed incoming lots of flour, meat and

other ingredients. Inspected and approved packaged materials according to customer guidelines.

Wrapper/Packer/Boxer

08/2008 - 04/2013 Cargil/Excel 402-***-**** Nebraska City, NE

Assume leadership roles and responsibilities related to production. Served as a volunteer member of the

safety committee. Load product and materials into package processing equipment. Cleaned containers,

materials, supplies, or work areas. Measured, weighed, and counted products and materials. Scanned and

inventoried product. Served as a union steward.

Jenny R. Pasco Phone: 402-***-**** ********@*******.***

-continued-

Personal Service Assistant

10/2007 - 03/2008 Assisted Living Concepts 402-***-**** Nebraska City, NE

Administered bedside or personal care, such as ambulation or personal hygiene assistance.

Prepared and maintained records of client progress and services performed, reporting changes in client

condition to manager or supervisor. Performed housekeeping duties, such as cooking, cleaning, washing

clothes or dishes, or running errands.

Cared for individuals or families during periods of incapacitation, family disruption, or convalescence,

providing companionship, personal care, or help in adjusting to new lifestyles.

Performed tasks, such as monitoring vital signs and medication, under the direction of registered nurses or

physiotherapists. Planned, shopped for, or prepared nutritious meals or assist families in planning,

shopping for, or preparing nutritious meals. Instructed or advised clients on issues such as household

cleanliness, utilities, hygiene, and nutrition. Participated in case reviews, consulting with the team caring

for the client, to evaluate the client's needs and plan for continuing services. Trained family members to

provide bedside care.

Coordinated activities for residents. Certified to administer medications in facility.

Dispatcher

10/2007 - 12/2007 Nemaha County Sheriff’s Department 402-***-**** Auburn, NE

Questioned callers to determine their locations, and the nature of their problems to determine type of

response needed. Received incoming telephone or alarm system calls regarding emergency and non-

emergency police and fire service, emergency ambulance service, information and after hours calls for

departments within a city. Determined response requirements and relative priorities of situations, and

dispatched units in accordance with established procedures. Recorded details of calls, dispatches, and

messages. Entered, updated, and retrieved information from teletype networks and computerized data

systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen

vehicles. Maintained access to, and security of, highly sensitive materials. Relayed information and

messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups

requiring notification. Scanned status charts and computer screens, and contacted emergency response

field units to determine emergency units available for dispatch.

Maintained files of information relating to emergency calls such as personnel rosters, and emergency

call-out and pager files. Processed arrest warrants.

Education and Training

Issuing Institution Location Qualification Course of Study

Peru State College NE Bachelor's Degree Psychology/Sociology

Peru State College NE Bachelor’s Degree Studio Art

SE Community College NE Certification CNA, CMS, and EMT-B

(not current)

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