Customer Service

**** ****** **., ***** ********, Ga. *****•770-***-****•404-***-****•*******.*******@*******.***

Saundra Caraway

Objective

To obtain a Customer Care Representative position where my customer relations experience can be fully utilized

to improve customer satisfaction and enhance the company brand name.

Experience

3-2014 to 7-2014 Comcast Alpharetta, Ga

Sales Consultant

Promotes and sells Comcast products and services to both new and existing customers

Evaluate customers’ potential product needs and make appropriate recommendations

Utilize retention techniques to proactively retain existing customers from canceling service

Meet or exceed sales quotas in an accountability-based culture

Manage store inventory, process equipment transactions, and handle high volumes of cash

2-2013 to 3-2014 Comcast Alpharetta, Ga

Rep 1 Telesales Associate

Make outbound calls to existing customers to sell products

Qualifies and follows up with sales leads.

Inform customers of new services available

Influence customers to purchase products and services

12-2009 to 6-2011 WorldPay Atlanta, Ga

Portfolio Retention Analyst

Identified, troubleshoot and resolved high level problems/issues within customers’ portfolio.

Reduced customer attrition.

Made outbound calls to existing customers.

Controlled proactive customer retention

6-2005 to 12-2009 WorldPay Atlanta, Ga

Customer Care

Provided support to merchant base concerning setup, billing, settlement and history of account.

Provided quality POS account management.

Answered phone calls, e-mail, and Web inquires as a ACD call center agent.

Assisted merchants and other departments with related problems/issues

6-2001 to 6-2005 C itizens Bank

P hiladelphia, Pa

S ales and Service Representative II/Bank Work Specialist

Developed prospects, new client relationships, and referral leads from current book of business.

Contacted prospective customers with available banking services.

Responded to written and telephone requests for sales and service.

Assisted branch management in execution and resolution of client concerns and/or issues.

Determined customers’ financial needs and presented proposals to sell services.

Education

Graduated 5-1979 William Penn High School Philadelphia, Pa

References are available on request

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