Customer Service High School

H elen E. Rosales

832-***-****

Ojectives

To obtain a position in which I can utilize my previously acquired skills, as well as,

continue

to learn, develop and grow both personally and professionally.

Strength

• Bilingual (Spanish/English)

• Eye for detail

• Always Punctual

• Organized

• Great customer service

• Basic computer skills

E mployment

L TD FINANCIAL SERVICES, L.P. (Sept 2011- Oct 2014)

Account Representative (call center)

•Inbound/Outbound calls

•keep up with customer files

•Keep in compliance in every call

•Take payments over the phone by check, debit or credit card

•Find best possible arrangement in the shortest amount of time

•Follow guidelines in every call

•Great customer service

BEST CHOICE CARPET CARE INC. (May 2010 - July 2011)

Supervisor

•Daily schedules for carpet, painters, housekeeping

•Weekly Report to property managers

•Sales

•Great customer service

•Inbound/outbound calls

GOODMAN MANUFACTURING (Jan 2007 - April 2010)

Quality Department Data Analyst and Calibration Admin Assistant

•Hold/Release A/C units

•Daily/weekly dashboard report

•Oversee all calibrations (cooling plant)

•Coordinate office supply

•Quality control safety representative

EDUCATION

Graduated

Northbrook High School

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