Keon Fox
New Carrollton, MD *****
*.*******@*****.***.
Skills
• Software : M icrosoft Office Suite, 2007, 2010 & 2013 (Access, Excel, PowerPoint, Word,
Outlook); Microsoft Windows Operating Systems 2000, XP, Vista and Windows 7;
SharePoint; basic HTML;
• H a rdware : Desktop and laptops for Dell, HP and Lenovo brands; HP printers;
• Networking : Cable management & t roubleshoot network connectivity issue
• Support : Assist customers by email, phone or by responding to their problems directly, or
by routing them to appropriate personnel
• Certification : S tudying towards Comp TIA A+ Certification
Experience
Arlington, VA
Accenture Federal Services
January 2015-Present
Desktop Support
• Process work i tems via Service now ticketing system; including opening and closing t ickets
p lus document resolution
• Configure machines for new hires, improving service delivery time
• Troubleshoot both hardware and software to reducing machine down time
• Resolve customer queries and issues, also increasing team productivi ty
Hyattsville, MD
Unica -Boutique
Sales Associate April 2012-April 2014
• Provide excellent retail customer service, exceeding weekly sales quota
• Weekly Inventories, record new merchandise, reduce weekly re-ordering time by 75%,
• Serve 30-50 customers per week, answering customer questions and assisting them with
merchandise
Education
Year Up / Northern Virginia Community College Arlington, VA
Information Technology Training January -2015
• Accepted in to a leading national career development program with 250 corporate partners
g raduating 1,500 students annually across ten cities; the one-year program includes
college-level coursework, career t raining, and a six month corporate internship
• Courses include Information Technology t rack, which prepares students primarily for roles
i n desktop support, IT help desk, and business operations
• Earned 18 college credits in Information Technology and English in partnership with
Northern Virginia Community College; mastered coursework in computer
networking, computer t roubleshooting and repair, business wri ting, professional skills,
personal finance, customer service, and critical thinking; completed Cisco IT Essentials
course material via Year Up, a Cisco Networking Academy
Volunteer
United Baptist Church New Carrollton, MD
• Food Bank Volunteer J une- 2008
• D istributed can goods for the neighborhood.