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Customer Service Information Technology

Location:
Lanham, MD
Salary:
18.00
Posted:
February 09, 2015

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Resume:

Keon Fox

New Carrollton, MD *****

*.*******@*****.***.

240-***-****

Skills

• Software : M icrosoft Office Suite, 2007, 2010 & 2013 (Access, Excel, PowerPoint, Word,

Outlook); Microsoft Windows Operating Systems 2000, XP, Vista and Windows 7;

SharePoint; basic HTML;

• H a rdware : Desktop and laptops for Dell, HP and Lenovo brands; HP printers;

• Networking : Cable management & t roubleshoot network connectivity issue

• Support : Assist customers by email, phone or by responding to their problems directly, or

by routing them to appropriate personnel

• Certification : S tudying towards Comp TIA A+ Certification

Experience

Arlington, VA

Accenture Federal Services

January 2015-Present

Desktop Support

• Process work i tems via Service now ticketing system; including opening and closing t ickets

p lus document resolution

• Configure machines for new hires, improving service delivery time

• Troubleshoot both hardware and software to reducing machine down time

• Resolve customer queries and issues, also increasing team productivi ty

Hyattsville, MD

Unica -Boutique

Sales Associate April 2012-April 2014

• Provide excellent retail customer service, exceeding weekly sales quota

• Weekly Inventories, record new merchandise, reduce weekly re-ordering time by 75%,

• Serve 30-50 customers per week, answering customer questions and assisting them with

merchandise

Education

Year Up / Northern Virginia Community College Arlington, VA

Information Technology Training January -2015

• Accepted in to a leading national career development program with 250 corporate partners

g raduating 1,500 students annually across ten cities; the one-year program includes

college-level coursework, career t raining, and a six month corporate internship

• Courses include Information Technology t rack, which prepares students primarily for roles

i n desktop support, IT help desk, and business operations

• Earned 18 college credits in Information Technology and English in partnership with

Northern Virginia Community College; mastered coursework in computer

networking, computer t roubleshooting and repair, business wri ting, professional skills,

personal finance, customer service, and critical thinking; completed Cisco IT Essentials

course material via Year Up, a Cisco Networking Academy

Volunteer

United Baptist Church New Carrollton, MD

• Food Bank Volunteer J une- 2008

• D istributed can goods for the neighborhood.



Contact this candidate