Customer Service High School
Resume:
Jennifer Sanchez
832-***-**** (cell) *.**********@*******.***
Skills Summary
Bilingual: Fluent Spanish & English Computer Savvy
Experience with Microsoft Office: Word, Excel, Customer Service
and PowerPoint Efficient Multitasking
Typing Speed: 45 wpm Fast Leaner/Team Leader
Language Summary
Reads and comprehends simple instructions, short correspondence, and memos; write simple correspondence; present
information in one-on-one and small group situations to customers, clients, and other employees.
Mathematical Skills
Adds, subtracts, multiplies, and divides in all units of measure using whole numbers, common fractions, and decimals;
Computes rate, ratio, and percent; Draws and interprets bar graphs.
Employment History
BHAVSAR INSURANCE AGENCY – Houston, TX
Customer Service Representative, 06/2012 to 04/2014
Retrieves messages from voice mail and forwards to appropriate personnel.
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Answers incoming telephone calls, determines purpose of calls, and forward calls to appropriate
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personnel or department
Quoting for personal lines.
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Gathering required information for agent.
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Making payments, P.O.’s, and Bill of Sales for customers & vendors.
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Maintaining a 90% percentile on all renewals monthly.
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Answers questions about organization and provides callers with address, directions, and other
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information.
Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
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Monitors visitor access and issues passes when required.
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Updates appointment calendars.
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Receives, sorts, and routes mail; maintains and routes publications.
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Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
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Take payments for services and products.
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Oversee cleanliness and orderliness of lobby.
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IBERMARK LLC. – Houston, TX
Receptionist/Adm. Asst., 06/2011 to 02/2012
Answering phones, directing calls, and taking messages.
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Providing information to callers.
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Preparing outgoing mail, receiving, and distributing mail.
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Performing basic clerical duties (faxing, copying, filing)
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Preparing letters, spreadsheets, and reports.
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Communicating with customers, vendors, and suppliers.
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Oversee cleanliness and orderliness of lobby
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GALAVIZ CHARTER SCHOOL – Houston, TX
Office Clerk, 05/2010 to 05/2011
Answering phone and taking messages.
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Assist with human resources creating timesheets for payroll.
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Greeting parents and resolving issues to the best of my ability.
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Filing, making copies and sending faxes
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Oversee cleanliness and orderliness of lobby
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Education
GALAVIZ CHARTER SCHOOL– Houston, TX
LONESTAR COMMUNITY COLLEGE–
Houston, TX Class of 2010
08/2011-Present High School Diploma
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