Manager Customer Service
Resume:
Chris A. Marciniak
***************@*****.***
**** ******* **., *******, ** 77041
A qualified Logistics Specialist with more than 10 years of operational management and
sales/marketing experience with Third Party Logistic providers and Business to Business. Talent
for identifying and resolving situations in a proactive manner. Results-focused with a proven
ability to generate sales and operate at an above average profit margin. Strengths in;
- Customer Relations - Creating Customer Focused SOP’s
- Training of Personnel - Job/Rate Negotiations-RFQ
- Inventory Control Systems/Processes - Productivity Enhancement
- DOT Compliant - Profitability Improvement
- Sales/Marketing - Logistical Consultation
- Reverse Logistics - Warehouse Consolidation/Distribution
EXPERIENCE
Payne Transportation, LLC
Terminal Manager (2011 to Current)
Payne is Canadian-Based LTL Company that provides services of Expedited LTL
service from Houston, TX to Alberta Province of Canada of primarily 90% Oil
Field Related shipments. The equipment usage is Flatbeds, Step-Decks, Double-
Drops and RGN’s. We also provide Warehousing, Consolidations and Final Mile
Deliveries. I currently operate Front and Back of the House Duties with complete
control of the terminal from Overseeing Dispatch to P&L. Direct 25 Team
Tractors and 12 Owner Operators.
M Squared Logistic Solutions, LLC-Houston, TX
Operations Manager (2005 to 2011)
This company was focused on Complete Logistic Programs for Large Rolls-Outs.
We serviced NCR/Blockbuster Express with their DVD Rental Kiosks. This
Project consists of Nationwide Truckload, Nationwide Warehousing (27 Satellite
Warehouses), Final Mile Delivery and Installation of Blockbuster DVD Rental
Kiosks. This project was operated on site at Suppliers CFC with also supplying
inventory to the 17000 DVD machines that consisted of weekly Parcels to each
unit and handling up 340,000 units (DVD’s) weekly. M Squared successfully
installed 17000 kiosks throughout the US. I manage 5 office personnel, 13
warehouse personnel and 29 installation teams. We also continued to service
High Value Products from Nations Top Electronic Distributors.
Vmac Delivery Systems, LLC (merge with M Squared 2009)-
Houston, TX
Operations Manager (2005 to 2009)
Opened Vmac Delivery Systems, LLC in Nov. of 2005. This company performs
Expedited/Hot Shot, Blanket Wrap/Padded Van, Satellite Distribution, Asset
Recovery/Reverse Logistics, Local Delivery, Storage, Dedicated and
Installations/Assembly. Vmac services the top 3 largest computers manufactures
in the USA, large Kiosk producing companies and many large freight forwarders.
Had direct control in Operations, Finance, Compliance, Personnel, Customer
Service/Vendor Mgmt. and Sales/Marketing.
A-1 Freeman Moving Group-Houston, TX
HVP/STI Manager-Houston Branch (2005)
Hired on as the HVP/STI (Logistics) Manager for the Houston Branch.
Responsibilities include supervision of dispatch, customer service and warehouse
operations. Act as an analyst to capture inefficiencies and capture revenue. Serve
as an Account Representative for their current National Accounts and also given
the ability to generated new business.
EDUCATION
Bethany College (Lindsborg, KS) 1993-1994 *Athletic Scholarship
Southwest Texas State University (San Marcos, TX) 1994-1995
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