Customer Service Manager

Lisa Brittian

**** ******** ***** *******, ******* 30310

770-***-****

*********@*****.***

EDUCATION

• Diploma, Washington High School, Atlanta, GA 1994

• Atlanta Metropolitan State College, Pursuing B.S. Business Administration (Present) Graduation date Spring 2015

WORK HISTORY/ EXPERIENCE:

CUSTOMER SERVICE/ ACCOUNT MANAGER, Walker Auto Center, Atlanta, GA 1/2011-10/2012

• Reconciled multiple accounts

• Supervised contractors and freelance operators

• Correlated, drafted, and edited all written communications

• Composed staff evaluations

• Inventory, logistics of supplies and documents

CUSTOMER SERVICE/CASHIER, Einstein Bagel, Atlanta, GA 8/2011-2/2012

• Handled large sums of cash daily

• Took orders, prepared food, and greeted customers

• Opened and closed store

• Maintained a consistent record of no shortages or over charges

CUSTOMER SERVICE REPRESENTATIVE/ MANAGER, Hollywood’s Clothing Boutique, Austell, GA 1/1998-

12/2003

• Made weekly customer service calls to existing customers

• Handled a variety of different clientele through various levels of communication

• Worked with numerous local and out – of- state retail vendors

• Solved customer complaints

• Retrieved 60% of accounts in 24 months

• Inventory and logistics

SKILLS

• Microsoft Word Excel

• Microsoft Office

• CS Management System

• Switchboard User

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