Customer Service High School

Gary Summers

***** *** ***** *** *********, Fl. *3579 ( 813-***-**** (

*************@*****.***

A highly motivated individual with strong skills in preventing losses,

controlling delinquent balances and collecting delinquent accounts at the

same time providing excellent customer service. Very knowledgeable in

collection laws, regulations and procedures.

EXPERIENCE:

Collections Manager/ Customer Service Mgr.

Dec. 2009 - Nov. 2014

ABC Autos, Tampa, Florida

. Responsible for collections on 1600 accounts.

. Answering and resolving customer service issues and concerns.

. Making payment arrangements and follow up to make sure they are kept.

. Taking credit/debit/pay by check payments over the phone.

. Manage a crew of 4 collectors.

. In charge of skip tracing on skipped accounts.

. In charge of managing GPS units.

. In charge of all repossessions.

. Making sure out of state repossessions get registered in an auto

auction.

. In charge of getting certain vehicles transported back to Tampa.

. In charge of all Credit Bureau reporting.

. In charge of filing and following up with insurance claims on

repossessed vehicles.

. Working with repossession companies in and out of state

. Working with outside finance companies with accounts that was purchased

from us.

. Approve refinancing and approving sales for customers that may not

quite qualify.

Owner

May 1993 - Dec. 2009

Summers Auto Sales, Campbellsville, Kentucky

. Owner of a buy here pay here lot

. In charge of all day to day activities.

. In charge of all of my own collections.

. Wholesale autos to other dealers.

. Getting auction numbers and making sure autos get detailed and

transported.

. Bought and sold upwards of 900 autos a year (wholesale and retail

combined)

. Employed 12 employees between body shop and car sales.

. Very knowledgeable of the operations of auto auctions.

Owner

April 1987 - Dec. 2009

Summers Paint & Body, Campbellsville, Kentucky

. Experience in all types of auto painting (enamel, base coat, water

base)

. Experience in extensive frame straightening and repair.

. Writing estimates for insurance work.

. Working with insurance companies from start to finish.

. Rebuilding totaled vehicles.

. Restoring antique vehicles including Frame off restorations.

. Very knowledgeable of every aspect of vehicles.

Millwright (industrial maintenance)

Oct. 1989 - May 1993

Citizens Gas & Coke, Indianapolis, In

. Welding

. Metal Fabrication

. Pump repair and installation

. Pluming

. Hydraulic pump, cylinder, and stack repair

. Repairing locomotives and track cranes

Millwright (industrial maintenance)

Dec. 1983 - Oct. 1989

City of Indianapolis wastewater treatment plant, Indianapolis, In

. Welding (mig-tig-arc-gas)

. Metal fabrication

. Pump repair and installation

. Pluming

. Heavy equipment operator

EDUCATION:

High School Diploma, May 1983

Campbellsville high school, Campbellsville, Kentucky

ITT Tech:

. Diploma machine lathe

. Diploma mill

. Diploma in auto body painting and repair

. Diploma in frame straightening and alignment

OTHER EDUCATION AND SKILLS:

. Obtained Real estate license, June 1985

. Bought and sold real estate Jan. 1985- Date

. Built and remodeled many homes over 35 years

. Have extreme knowledge of pluming, electrical, home remodeling

. MS Office Word-Excel-Outlook

REFERENCES:

. Upon Request

Contact this candidate