Sales Customer Service
Resume:
Sohail Qureshi
London, N18 1XL
M: 079******** / H: 020-****-****
E: ****************@*****.**.**
Profile
I am a hardworking and versatile individual who puts all of his effort into his work. I have a solid background
in Sales and Customer Services with emphasis on meeting targets, solving problems and using my common
sense, all whilst delivering high quality service. I have also had the chance to work more than one job at a
time, allowing me to handle multiple commitments at a time as well as translate my work ethic from place to
place whilst understanding key aspects to the success of each business. Lastly, I have excellent team building
skills and a keen eye for detail, as well as the ability to thrive in a role where initiative and self motivation is
essential to succeed.
Education
2008 – 2011 London Metropolitan University, 166-220 Holloway Rd, London N7 8DB
BA Hons English Literature
2007-2008
Access Sociology at City and Islington College
Sept 2005 – June 2007 Enfield College, Enfield High Road, London, N15 4RU
A-Levels
Achieved 3 A Levels in English Literature (B), ICT (C) and Psychology (D)
Sept 1999 - June 2004 Winchmore School, Laburnum Grove, London N21
GCSE’s
Achieved 5 GCSE’s A-C
Work Experience
December 2012 – Present, Sainsburys, 1-2 Clock Parade Enfield, London, EN2 6JG
Sainsbury’s
Team Leader
• Involved in all aspects of running the store
• Leading and motivating colleagues
• Adjusting to a higher management role in the absence of department managers
• Merchandising
• Administrative duties
• Involved in dealing with complaints
• Experience in handling the payroll at my Sainsbury’s branch
• Tasked with opening and closing the store
August 2007 – March 2013, Next, Tottenham Hale Retail Park, Broad Lane, Tottenham, London, N15
4QD
Next
Team Leader/Sales Consultant
• Had a role of supervising a team of 4-8 colleagues
• Involved with all aspects of the shop floor
• Merchandising
• Stock taking
• Handling customer queries and complaints
• Liaising with higher management and discussing what can be done to improve sales
February 2011– November 2012 LK Bennett, 239 Kings Road, Chelsea, SW3 5EJ
L K Bennett
Sales Assistant
• Working in a role which required a higher standard of service
• Having knowledge of all methods of sale and payment
• Meeting individual sales targets
• Ensuring stock was routinely filled and taking stock deliveries
• Maintaining shop security
• Merchandising
• Building relationships with key and loyal customers, as well as all other customers
August 2004 – February 2005, Ponders End Youth Centre, 129 - 139 South Street, Ponders End, EN3
4PX
Ponders End Youth Centre
Administrative Assistant
• Extensive use of Excel and Microsoft Word
• Data input into the system
• Sorting data
• Client interaction via phone, email and face to face
• Organising event and trips
March 2004 – December 2004, Toys R Us, Great Cambridge Road, Enfield, London, EN1 3RW
Toys R Us
Sales Assistant
• Customer service
• Team working and team building through competitions, team briefs, and mentoring
• Handling complaints and dealing with difficult customers
• Meeting targets
• Providing purchase advice to customers and articulating knowledge of store goods to them
Languages
I speak fluent Urdu, Hindi, Punjabi and Patwari.
IT Skills
• I have a high proficiency in using applications such as Microsoft Word, PowerPoint and Excel
• As part of my degree, I had the opportunity to extensively use PowerPoint to provide
presentations
• I have also collated researched information from online databases and produced tables and
charts as part as my linguistic module during my degree.
Interests and Activities
I am avidly involved in charity. I regularly work outside my local community centre
to sell cakes, where half the proceeds go to charity. I am also an avid football and
squash player, regularly playing both every week. I also enjoy reading books, in
particular history literature.
References
References are available upon request.
Contact this candidate