Project Manager Management

Alan M. Hoffman

609-***-**** (H) ************@*****.***

Highly effective, results oriented manager and analyst with significant achievement and experience in the

Financial Services, Communications and IT industries building capabilities and improving processes.

SKILLS

Capability / Assessment Design Business Architecture Business Modeling Lean/Process Design

Rational Unified Process © Requirements Management Project Management Change Management

Configuration Management Intranet Design ProVision© Proposal Writing

Information Systems Planning Analysis & Design Systems Testing Client Support

Data Modeling User Acceptance Documentation Training Analysis/Design

Team Leadership Testing Consulting Logical Database Design

Facilitation Software Evaluation Coaching & Mentoring Recruiting

Business Process Modeling/ Quality Assurance CMM Planning Use Case Development

Reengineering TOGAF ADM © Sharepoint ©

EXPERIENCE

Metropolitan Life Insurance Company 9/2004 to Present

Business Architect/Business Practice Consultant, Global Technology & Operations, Business

Transformation Practices & Lean Center of Expertise

• Innovated strategic planning employing capability model-based analysis to identify opportunities, gaps,

process development, IT development and risks with various organizations. Developed the engagement

methodology for a new organizational unit to support development of business and IT architecture driven

by business strategies.

• Developed the operational capability analytics assessment function as a shared service to support

service delivery in capability assessments increasing the number of supported projects within the

enterprise in: Claims, Policy Administration, Annuity Processing, Sales and Distribution, Billing and

Receiving, Call Center Operations, Program and Project management, IT processes. Managed team of 4

analysts producing operating model analytics supporting a $1 billion operating cost reduction effort.

• Coached and mentored executives on capability redesign approaches raising executive awareness of

capability-based business transformation via 20+ executive presentations in Capability Modeling and its

usage resulting in institutionalizing the approach.

• Developed models, assessments, surveys and tools for driving Lean initiatives across the enterprise.

Conducted Lean training, developed Lean analytics for center of expertise operations. Developed

business models, business and IT strategies for rationalizing IT initiatives in support of business goals for

International division resulting in multi-million dollar IT decommissioning roadmap.

• Governed the modeling framework for capability redesign. Introduced capability modeling as the center

of a business architecture framework. Tested, introduced and established a “center of expertise” for

business modeling techniques, tools and templates in support of the methodology; managed the roll out

as the basis for service delivery analysis.

• Represented MetLife in developing the first Insurance industry standard capability model and in cross

domain architecture forums with ACORD industry group. Adapted, extended and improved the model into

a business architecture framework for the enterprise that serves as the basis for on-going business

transformation.

Cingular Wireless (formerly BellSouth Wireless Data)

1/1996 to 9/2004

Senior IT Manager, Enterprise SDLC

Enterprise SDLC – Process Engineering / Project Manager

• Established a software engineering process unit resulting in a comprehensive introduction of Rational

Unified Process© (RUP): staffed the function (5); designed the engagement process; conducted

enterprise tool comparisons and selections; deployed the Rational Suite of tools and RUP for

Alan M. Hoffman

609-***-**** (H) ************@*****.***

configuration management, change management, project management, requirements management,

analysis & design and testing.

.

• Stood up and developed a new project management process for Professional Services Consulting

activities; Designed a proposal process and tools increasing telecommunication proposals to customers

by 300%.

• Conducted organizational development activities in redefining IT development roles for a major

reorganization: including process design, role definitions, departmental charters and tooling, and training

requirements.

• Implemented Rational tool installations in over 30 applications; trained managers, business analysts and

developers in RUP, use case design, use case realization, requirements management; implemented 2

curricula for enterprise rollout; provided 3 tier enterprise support function and license control for tools.

Cap Gemini America

Technical & Project Manager, Requirements Analyst 8/1983 – 1/1996

• Reengineered change management program and process resulting in major behavioral changes in

consultants, business process reengineering in new organizational, sales and operational practices,

competency model for sales force development, planned and developed nation-wide rollout of new

consulting process skills training for retooling consultants; developed orientation for consultants, raising

sales revenue by 13%.

• Managed 1 to 13 consultants at various assignments; analysis and design activities in various financial

systems at 8 clients: Information System Planning, Disaster Recovery Planning and software/hardware

selection at Bell Atlantic Mobile Systems

• Conducted analysis and design activities in billing systems, tax sub-systems, HR systems, fixed asset

accounting and customer database at other AT&T facilities, including database design; systems auditing

and change management control at an insurance company.

• Established national corporate vision, function and technical training organization for training 2,000+

consultants in 30 US locations in $200 million IT consulting organization; managed staff of 2

administrators, 30 training coordinators and ad-hoc course developers and trainers.

EDUCATION

• Completed 47 credits towards M.S. in Information Systems, Pace University - Business School, NY

• B.S. Computer Science, City College of New York - Engineering School

• Lean Practitioner training (MetLife and McKinsey Consulting), January 2014

• Greenbelt Lean Six Sigma (MetLife), 2012

• MIT Sloan Executive Certificate Program, Winter 2008 – Spring 2009

• BPM Training with Metastorm (now OpenText), 2006

• Rational Workshops on process & tools implementations, 2003

• Rational Unified Process, ClearCase/ClearQuest Administration, Enterprise Suite training, 2002

• Gemini Consulting Business Process Reengineering workshop (1995)

RELATED WORK ACTIVITIES

Professional Activities & Associations

- Presented Business Architecture Framework ideas and Capability modeling to the Enterprise

Architecture class at National Defense University, Ft. McNair, Washington, DC on 7/15/2008.

- Interviewed and quoted in “The Architecture of Adaptation: Enabling Flexibility with Business Architecture

and BPM”, by Anthony O’Donnell, Insurance and Technology magazine, May 2008 issue,

Alan M. Hoffman

609-***-**** (H) ************@*****.***

http://www.insurancetech.com/news/showArticle.jhtml;jsessionid=L0DMH5MB3Z4XEQSNDLOSK

HSCJUNN2JVN?articleID=207001014

- Presented Capability modeling framework approach at Metastorm User Conference (3/2008) in Baltimore,

MD

- Presented SOA and BPM topics at ACORD LOMA Conferences (11/2006, 5/2007) representing MetLife

- Presented BPM topics at BPM User conference in New Brunswick, NJ for OpenText (formerly Metastorm)

(2005)

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